Payment research · dataset 2026.08
Payment options for City of Palm Coast Utility Department – Water, Wastewater, Reclaimed Water and Solid Waste Billing
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Paymentus
- Phone payment number
- 386-986-2360, available 24/7 for automated utility payments using a bank account, credit card, or debit card
- Pay-by-text
- The customer portal supports email or text notifications when a bill is ready, but the City does not publish a separate text-to-pay keyword or short-code enrollment workflow. Customers register through Paymentus, enter the full account number, and manage eBill/notification preferences; Paymentus’ portal terms include SMS communications.
- Mail-in payment address
- City of Palm Coast, 160 Lake Avenue, Palm Coast, FL 32164. Mail a check or money order payable to City of Palm Coast and include the account number. The same City Hall address is used for bank bill-pay instructions.
- In-person payment
- City Hall, 160 Lake Avenue, Palm Coast, FL 32164, Monday–Friday 8:00 a.m.–5:00 p.m. A secure drop box is at the front entrance for after-hours payments and deposits are posted the next business day. Cash, personal/company checks, money orders, and bank bill-pay are fee-free; in-person utility credit/debit transactions carry a 3.5% processing fee with a $2.50 minimum.
- Digital payment methods
- Paymentus accepts online utility credit/debit cards and digital-wallet payments for the published $1.95 per-transaction fee, ACH/eCheck for $0.43 per transaction, checking-account AutoPay with no processing fee, and automated IVR payment by bank account, credit card, or debit card. The Paymentus customer portal visibly identifies Visa, Mastercard, American Express, Discover, electronic check, PayPal, PayPal Credit, and Venmo.
- Online convenience fees
- For utility bills, online credit/debit/digital-wallet payments are $1.95 per transaction and ACH/eCheck payments are $0.43 per transaction. Checking-account AutoPay has no processing fee. The City passes through processor costs and states that it does not profit from them; online utility payments are limited to $10,000.
Directory comparison
Payment-information visibility
| Measure | This provider | Florida | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 74% | 73% |
| Fee or no-fee amount disclosed | Yes | 18% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Palm Coast Utility Department – Water, Wastewater, Reclaimed Water and Solid Waste Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.