Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Palm Coast Utility Department – Water, Wastewater, Reclaimed Water and Solid Waste Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Shut-off timeline
- Palm Coast Connect states that residents scheduled for nonpayment disconnection receive a notification one week before the scheduled cutoff. The public page does not provide the initial due-date day count or an exact calendar progression, so the printed notice and customer account control the final date. Same-day reconnection is available until 4:00 p.m.; requests after 4:00 p.m. are processed the next business day.
- Warning and notice protocol
- The City states that a nonpayment account scheduled for disconnection receives a notification one week before cutoff and asks customers to keep their telephone number current. The Paymentus portal also provides eBill and email/text bill-ready notifications. If scheduled for shutoff, the portal directs the customer to call 386-986-2360 with the payment confirmation number after paying.
- Reconnection costs
- All disconnections incur a $50 disconnection fee and a $50 reconnection fee. Same-day reconnections are available for requests received by 4:00 p.m.; requests after 4:00 p.m. are processed the following business day. The City does not publish a separate after-hours emergency reconnection surcharge.
Documentation context
3 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Partial public detail found
3 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
60%
Details not confirmed in the reviewed public material
- Grace period
- Late-fee rules
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Palm Coast Utility Department – Water, Wastewater, Reclaimed Water and Solid Waste Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.