Payment research · dataset 2026.08
Payment options for City of Panama City Utilities Division – Water, Wastewater and Garbage
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- InvoiceCloud; the City’s former Paymentus utility portal stopped accepting transactions in January 2026.
- Phone payment number
- (844) 730-0458 is the 24/7 automated payment and account-balance line. Utility Billing customer service is (850) 872-3166, Monday through Friday 8:00 a.m.–5:00 p.m.
- Pay-by-text
- Register the utility account through the City’s InvoiceCloud portal. The portal provides a pay-by-text registration guide and a pay-by-text workflow, along with autopay, paperless billing, recurring scheduled payments, and account linking. The public portal does not publish a separate keyword or short code; customers should opt in from the logged-in InvoiceCloud account and keep the mobile number current.
- Mail-in payment address
- The City’s current public pages do not expose a separate utility remittance P.O. Box. Mail payments using the address printed on the current bill or contact Utility Billing at (850) 872-3166 before mailing. Utility Billing’s physical location is City Hall, 501 Harrison Avenue, Panama City, FL 32401.
- In-person payment
- Utility Billing customer service is at City Hall, 501 Harrison Avenue, Panama City, FL 32401, Monday through Friday 8:00 a.m.–5:00 p.m.; new-account on-site applications are processed weekdays between 8:00 a.m. and 4:30 p.m. Utility payments may be made at the billing counter and in the after-hours drop boxes located at City Hall. Payments can also be made by mail or bank draft. Customers receiving a disconnect notice should contact the billing department after payment so the account can be matched to the notice.
- Digital payment methods
- InvoiceCloud accepts Visa, Mastercard, American Express, Discover, PayPal, PayPal Credit, Venmo, Google Pay, Apple Pay, and e-check/ACH. The City also supports automatic checking/savings withdrawals and recurring scheduled payments.
- Online convenience fees
- The City’s current InvoiceCloud payment page lists a $1.75 service fee for online credit/debit-card transactions and no service fee for ACH/EFT e-check payments. InvoiceCloud’s portal also states that a separate $0.50 fee is added to payments made by phone. Multiple bills can be combined to reduce card transaction fees.
Directory comparison
Payment-information visibility
| Measure | This provider | Florida | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 74% | 73% |
| Fee or no-fee amount disclosed | Yes | 18% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Panama City Utilities Division – Water, Wastewater and Garbage public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- invoicecloud.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.