City of Panama City Utilities Division – Water, Wastewater and Garbage
Panama City and portions of unincorporated Bay County
Population reference
Approximately 36,000 residents within Panama City plus portions of unincorporated Bay County; the City operates roughly 700 miles of water and wastewater infrastructure, more than 140 lift stations, and two wastewater treatment plants with 12.5 million gallons per day of capacity.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. The 2026 billing brochure states that bills are generated every 28–35 days according to the customer’s route, and payment is due within 15 days of the bill date.
- Rate structure
- Metered water and wastewater rates with fixed base/facility charges and usage charges; the City’s adopted rate resolutions include inside-city and outside-city schedules and recurring annual fiscal-year adjustments. The City has also used conservation and infrastructure-related rate increases, so the current bill and FY2026 resolution control the exact tier values.
- Wastewater and sewer calculation
- Wastewater is billed from metered water use under the City’s residential and commercial schedules, with a fixed wastewater base facility charge and a commodity charge generally applying through the residential usage range. The City’s rate resolutions distinguish inside-city and outside-city customers, and the current bill can also include garbage and other municipal utility charges. No universal winter-average formula is published on the customer billing page.
- Meter reading
- The City operates meter transmitter units and has disclosed MXU malfunctions, software errors, delayed billing cycles, and estimated-billing issues in its current billing-relief notices. The Utilities Division has also described New World and Sensus systems used for meter and account data. Bills are issued on 28–35-day route cycles; the City does not promise a universal hourly AMI transmission interval.
- New-account deposit
- A deposit is required for new service, and the amount varies by meter size and whether the service is inside or outside City limits. Residential deposits are refunded after 24 consecutive months without a delinquent account or disconnection; if the account closes first, the deposit is applied to the final balance and any remainder is refunded. The public customer page does not display one universal 2026 dollar amount, so applicants should obtain the calculated deposit from Utility Billing.
- Activation or transfer fee
- The City requires an online or in-person utility application for new service, transfer, name change, or discontinuation; deposit and any applicable connection charges must be paid before activation. The current public pages do not publish one universal residential activation/transfer dollar fee. New construction or never-before-served connections use separate connection and impact applications.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
Florida
60%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- Residential cost reference
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Panama City Utilities Division – Water, Wastewater and Garbage public website ↗
Provider-controlled destination used to confirm current customer instructions.
- invoicecloud.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.