Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Panama City Utilities Division – Water, Wastewater and Garbage
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 15 days from the bill date for ordinary payment due; the 2026 brochure states that a reminder notice is issued when the account reaches roughly 30 days past bill date, and accounts unpaid 10 days after the shutoff notice deadline are placed on the shutoff list.
- Late-fee rules
- Accounts not paid by the notice deadline incur a $30 late fee. The City’s 2026 billing brochure warns that the fee is added to the past-due account and that all outstanding charges must be paid before restoration. A temporary federal-employee relief policy can suspend late fees during a qualifying federal shutdown when the customer provides the required identification and furlough notice.
- Shut-off timeline
- Bills are due within 15 days of the bill date. If unpaid, the customer receives a reminder notice around 30 days after billing with the past-due balance, fees, payment methods, hearing information, and a cutoff deadline. Accounts unpaid 10 days after that deadline go on the shutoff list; shutoffs occur early Thursday mornings. Once on the list, the account generally cannot be removed simply by calling, and restoration requires full past-due payment plus applicable fees.
- Warning and notice protocol
- Before disconnection, the City uses automated reminder calls and mailed past-due notices. The notice provides the cutoff deadline, current balance, fees, payment options, and hearing instructions. The City has warned that outdated phone numbers and failure to re-enroll former Paymentus autopay customers in InvoiceCloud can prevent receipt of warnings, so customers should keep contact information current.
- Reconnection costs
- After a nonpayment shutoff, the full past-due balance must be paid before service is restored. Standard restoration is generally the next business day between 8:00 a.m. and 5:00 p.m.; same-day restoration requested and paid before 4:30 p.m. adds a $40 fee to the next bill and is typically performed between 5:00 p.m. and 7:00 p.m. Payments after 5:00 p.m. count for the next business day.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Panama City Utilities Division – Water, Wastewater and Garbage public website ↗
Provider-controlled destination used to confirm current customer instructions.
- invoicecloud.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.