Notice and timing
How delinquency is handled
Grace period after the due date
Bills are due 20 days from the statement date. Ten days after the due date, the account is past due and a $10 late charge is applied; 10 days after the past-due date, the account is subject to disconnection, making the normal stated progression approximately 20 days after the due date.
Late-fee calculation
The customer FAQ states that a $10 late charge is applied 10 days after the due date. The collection policy states a late fee is assessed on bills paid later than 30 days after the due date, while the FAQ's operational account timeline says disconnection may occur 20 days after the due date; because the public materials are not perfectly harmonized, customers should follow the current bill and customer-service instructions. A $40 service charge is incurred once an account is tagged for disconnection even if water is not ultimately turned off; returned payments can trigger additional charges and cash-only status after three returned payments.
Disconnection timeline
Port Orange's customer FAQ states: bill due 20 days from statement; 10 days after that due date the account becomes past due and receives the $10 late charge; another 10 days later the account is subject to disconnection. Once tagged, a $40 service charge applies whether or not water is turned off. The city collection policy separately describes discontinuance after 40 days from the original billing date and the reviewed municipal code permits lien treatment, so the account-specific notice and current bill control.