Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Port Orange Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due 20 days from the statement date. Ten days after the due date, the account is past due and a $10 late charge is applied; 10 days after the past-due date, the account is subject to disconnection, making the normal stated progression approximately 20 days after the due date.
- Late-fee rules
- The customer FAQ states that a $10 late charge is applied 10 days after the due date. The collection policy states a late fee is assessed on bills paid later than 30 days after the due date, while the FAQ's operational account timeline says disconnection may occur 20 days after the due date; because the public materials are not perfectly harmonized, customers should follow the current bill and customer-service instructions. A $40 service charge is incurred once an account is tagged for disconnection even if water is not ultimately turned off; returned payments can trigger additional charges and cash-only status after three returned payments.
- Shut-off timeline
- Port Orange's customer FAQ states: bill due 20 days from statement; 10 days after that due date the account becomes past due and receives the $10 late charge; another 10 days later the account is subject to disconnection. Once tagged, a $40 service charge applies whether or not water is turned off. The city collection policy separately describes discontinuance after 40 days from the original billing date and the reviewed municipal code permits lien treatment, so the account-specific notice and current bill control.
- Warning and notice protocol
- The reviewed Port Orange FAQ does not identify a universal automated-call, text, colored-mailer or door-hanger sequence. It warns that a mailed bill not arriving does not relieve the customer of payment responsibility and says customers should call or come in to avoid disconnection rather than simply drop off a payment on a past-due account. Online payment does not stop a scheduled disconnect, restore a disconnected service or avoid late fees.
- Reconnection costs
- The city water and wastewater rate study and resolution list a $45 regular-hours turn-on/reconnect fee, $115 for same-day or unscheduled service after regular hours, and a $45 new-account service charge where a connection and meter already exist. A customer tagged for disconnection incurs a $40 service charge under the FAQ; current account staff should confirm which fee applies to a delinquent restoration. The reviewed sources do not publish a separate weekend/night schedule beyond the $115 same-day/after-hours amount.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Port Orange Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (FL3641044) ↗
Search the federal drinking-water database using public water system ID FL3641044.