Municipal Department
City of Port Orange Utility Billing
Serving Port Orange municipal water, wastewater and reclaimed-water service area
Population served
71,096 people (EPA SDWIS queue estimate for FL3641044)
State system code
FIPS 12
Billing frequency
Monthly. The City's collection policy says city service bills are rendered monthly and are due when rendered; the customer FAQ says bills are due 20 days from the statement date.
Provider briefing
How this utility’s billing works
City of Port Orange Utility Billing operates as a municipal department serving Port Orange municipal water, wastewater and reclaimed-water service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered monthly water and sewer billing with fixed availability/customer components and volumetric charges; Port Orange also operates reclaimed-water service. The reviewed public pages do not publish a current 2026 residential tier table, but the city's water and wastewater rate study and fee resolutions show meter-size-based availability and volumetric usage charges rather than a single flat water rate.. Bills are generated monthly. the city's collection policy says city service bills are rendered monthly and are due when rendered; the customer faq says bills are due 20 days from the statement date., and a typical residential cost reference is A current 2026 5,000-7,000 gallon residential water-and-sewer bill estimate was not published on the reviewed Port Orange pages. The city's public rate study identifies monthly availability and usage components, and the customer account portal presents the actual current bill based on meter size, potable/reclaimed service and consumption; no defensible 2026 total is stated here.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Port Orange bills wastewater separately from potable water and allows a sewer adjustment when excess water did not enter the city sewer system. The official adjustment form covers pool fills up to twice in any 12-month period, a leak between the meter and house (toilet leaks are excluded) with sufficient verification, and extraordinary consumption at least 300% above the prior 12-month average when the following month returns to average. The form says final approval can take two billing cycles.
Meter and infrastructure notes
The reviewed Port Orange billing pages and customer FAQ do not identify whether the universal meter fleet is AMI, AMR or manually read, nor do they publish a fixed route schedule. Bills are based on the city meter and the utility maintains potable, wastewater and reclaimed-water metering; customers should contact Customer Service for a meter-reading or leak-investigation visit.
Emergency water support
Report a leak or water emergency
The reviewed Port Orange utility pages do not publish a single 24/7 emergency hotline. Customer service is (386) 506-5720 during published office hours; the FAQ identifies field-operations numbers (386) 756-5380 or (386) 506-5785 for certain after-hours matters. For a water emergency, customers should use the current city contact instructions and call 911 if personal safety is threatened.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Port Orange municipal water, wastewater and reclaimed-water service area
City of Port Orange Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.