City of Port Orange Utility Billing
Port Orange municipal water, wastewater and reclaimed-water service area
Population reference
71,096 people (EPA SDWIS queue estimate for FL3641044)
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. The City's collection policy says city service bills are rendered monthly and are due when rendered; the customer FAQ says bills are due 20 days from the statement date.
- Rate structure
- Metered monthly water and sewer billing with fixed availability/customer components and volumetric charges; Port Orange also operates reclaimed-water service. The reviewed public pages do not publish a current 2026 residential tier table, but the city's water and wastewater rate study and fee resolutions show meter-size-based availability and volumetric usage charges rather than a single flat water rate.
- Residential cost reference
- A current 2026 5,000-7,000 gallon residential water-and-sewer bill estimate was not published on the reviewed Port Orange pages. The city's public rate study identifies monthly availability and usage components, and the customer account portal presents the actual current bill based on meter size, potable/reclaimed service and consumption; no defensible 2026 total is stated here.
- Wastewater and sewer calculation
- Port Orange bills wastewater separately from potable water and allows a sewer adjustment when excess water did not enter the city sewer system. The official adjustment form covers pool fills up to twice in any 12-month period, a leak between the meter and house (toilet leaks are excluded) with sufficient verification, and extraordinary consumption at least 300% above the prior 12-month average when the following month returns to average. The form says final approval can take two billing cycles.
- Meter reading
- The reviewed Port Orange billing pages and customer FAQ do not identify whether the universal meter fleet is AMI, AMR or manually read, nor do they publish a fixed route schedule. Bills are based on the city meter and the utility maintains potable, wastewater and reclaimed-water metering; customers should contact Customer Service for a meter-reading or leak-investigation visit.
- New-account deposit
- Port Orange requires deposits for owner and tenant accounts; landlords may share deposits across up to three properties. The city's rate-study materials state that customers with prior disconnects or historically delinquent credit may owe a deposit equal to three times the average monthly bill, while ordinary deposit amounts vary by occupancy and meter/service type. The reviewed pages do not publish a universal residential credit-check waiver or return period; a new deposit is required when restarting after bankruptcy or a delinquency-related restart.
- Activation or transfer fee
- For an existing connection and installed meter, the published resolution lists a $45 new-account service charge; a $30 credit is available when the customer enrolls in automatic bank draft and paperless billing. A $45 regular-hours reconnect applies to turning water back on, while same-day or unscheduled after-hours service is $115. Port Orange says renter start/stop requests after 2 p.m. are next-business-day service unless the customer calls or comes into the office.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Florida
60%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Port Orange Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (FL3641044) ↗
Search the federal drinking-water database using public water system ID FL3641044.