Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Sunrise Public Service / Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The 2026 rate sheet states that bills are delinquent if unpaid within 21 days of issuance; a $10 late fee is imposed when a bill is not paid in full within 28 days of rendering. Service is subject to disconnection if payment is not received within 45 days of billing.
- Late-fee rules
- A flat $10 late fee applies to a bill not paid in full within 28 days of the rendered date. Nonpayment can lead to disconnection after 45 days. Restoration requires the full past-due balance plus applicable restoration charges and only the payment instruments listed by the City.
- Shut-off timeline
- Day 0 is the bill-rendered date; bills are treated as delinquent after 21 days; the $10 late fee applies at 28 days; and water may be disconnected when payment has not arrived within 45 days of billing. The City attempts reconnection within 24 hours after full payment, while same-day restoration is provided when operationally possible.
- Warning and notice protocol
- The reviewed 2026 rate sheet states the delinquency and 45-day disconnection rules but does not specify the exact color, mailing sequence, phone-call cadence or door-hanger protocol for warning notices. Customers can use the CSS system and City account communications to monitor balances and should contact Public Service before the 45-day threshold.
- Reconnection costs
- The standard water disconnection/reconnection charge is $50. If water has been disconnected within the preceding six months, the charge increases to $70. The City does not publish a separate after-hours restoration price; payment must be made in cash, cashier's check, money order, credit card or debit card, and the City attempts restoration within 24 hours.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Sunrise Public Service / Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.