Payment channels

Pay City of Sunrise Public Service – Water, Wastewater and Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Sunrise Customer Service Inquiry System / CSS utility payment system. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-866-335-0510 for toll-free automated utility payment. Customer-service and billing support is (954) 746-3232, Monday through Friday 8:00 a.m.–5:00 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The current Sunrise payment pages document online account access, paperless billing, recurring credit-card payments, bank drafting, payment reminders, and one-time payment. They do not publish a dedicated pay-by-text keyword or short-code enrollment flow. Customers should register at https://css.sunrisefl.gov/css/ or call Public Service at (954) 746-3232 to confirm whether the current account platform supports text enrollment for their service area.

Mail-in address

City of Sunrise Public Service, P.O. Box 31432, Tampa, FL 33631-3432. The City also publishes City of Sunrise Public Service, 10770 West Oakland Park Boulevard, Sunrise, FL 33351-6899 for utility correspondence/payment delivery. Use the address printed on the bill’s remittance stub when the two published addresses differ.

Counters, drop boxes, and office hours

Walk-up customer-service centers are City Hall, 10770 West Oakland Park Boulevard, Sunrise, FL 33351, Monday–Friday 8:00 a.m.–5:00 p.m.; Village Civic Center, 6800 Sunset Strip, Sunrise, FL 33313, Monday–Friday 9:00 a.m.–5:00 p.m.; and New River Civic Center, 60 Weston Road, Sunrise, FL 33326, Monday–Friday 9:00 a.m.–5:00 p.m. City Hall has a rear drive-up drop box, and the Village and New River Civic Centers have drop boxes, each available 24/7. After a nonpayment disconnection, Sunrise requires payment in cash, cashier’s check, money order, credit card, or debit card to restore service.

Accepted digital instruments

What you can use online

Online and phone payment accept check/e-check, credit card, and debit card. Sunrise offers free bank drafting and recurring credit-card payments through the account system, with no separate transaction fee stated on the current January 2026 rate sheet. The customer portal is the authoritative source for any currently enabled wallet or digital-payment method.

2026 transaction pricing

Convenience fees

Sunrise’s current January 2026 public utility sheet states that customers pay no service fee for online or phone payments, including bank drafting and recurring credit cards. Customers should still review the checkout confirmation for any account-specific or third-party charge before submitting a one-time transaction.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Sunrise Public Service – Water, Wastewater and Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →