Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Sunrise Public Service – Water, Wastewater and Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 28 days from the date the bill is rendered before the $10 late fee applies; the bill is considered delinquent under Sunrise’s current payment policy after 21 days of issuance.
- Late-fee rules
- A flat $10 late fee is imposed on bills not paid in full within 28 days of the rendering date. The fee becomes part of the unpaid balance. A customer who disputes a bill must raise the dispute within 45 days from rendering or forfeits the stated right to contest the correctness at a later time.
- Shut-off timeline
- The bill is delinquent after 21 days of issuance; if payment is not received within 45 days of billing, water and gas service are subject to disconnection. The City attempts reconnection within 24 hours after full payment of past-due amounts and service charges, and seeks same-day service when possible.
- Warning and notice protocol
- If a bill is not paid before the City issues the next monthly bill, the next statement includes a delinquency notice and a date by which payment must be received to prevent interruption. Sunrise’s public policy does not specify an automated call, text, or door-hanger sequence; customers must monitor the mailed statement and contact Public Service promptly.
- Reconnection costs
- The standard water disconnection/reconnection charge is $50. If water service was disconnected within the preceding six months, the charge increases to $70. Sunrise attempts restoration within 24 hours after full payment; after-hours reconnection is handled through the published after-hours numbers, but the public January 2026 sheet does not state a separate after-hours premium.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Sunrise Public Service – Water, Wastewater and Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.