Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Tallahassee Utilities – Water and Wastewater
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 20 days after the bill is rendered. The City's new-customer guide states that the utility bill is due when rendered and becomes past due after 20 days; the exact due date is also printed on the bill.
- Late-fee rules
- Amounts outstanding after the bill's due date are subject to a late-payment charge, and City terms warn that an additional late fee may apply based on the duration of the outstanding balance. The current public terms reviewed do not publish a universal percentage or flat late-fee formula for residential water accounts; the full outstanding balance and reconnection charge must be paid if service is disconnected.
- Shut-off timeline
- The bill is due when rendered and past due after 20 days. Amounts left outstanding may trigger service interruption; the public customer terms do not publish a universal calendar day for the physical cutoff or a separate multi-step notice schedule. If disconnected, the customer must pay the full outstanding balance plus the water reconnection charge; electronic payments made before 10 p.m. can be verified for reconnection, subject to the applicable timing and after-hours fee.
- Warning and notice protocol
- City electronic-payment terms warn that amounts after the due date may interrupt service, and payment/account notifications can be delivered by email, text, or voice through the utility account. The current public pages do not state a universal delinquency postcard, automated call sequence, door hanger, or exact notice lead time before water shutoff.
- Reconnection costs
- Water disconnection for nonpayment carries a $28.50 fee. After payment and confirmation, normal reconnection is handled the same day through Customer Account Services during business hours. After-hours reconnection is available 5–11 p.m. weekdays and 6 a.m.–11 p.m. weekends; an additional $30 fee applies after 8 p.m. weekdays, all day weekends, and observed City holidays. Customers must call (850) 891-4968 with the payment confirmation number so the dispatcher can initiate restoration.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Tallahassee Utilities – Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.