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Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Tampa Utilities – Water and Wastewater Departments
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The bill’s PAY NEW CHARGES BY date controls. The City’s current reconnection page states that missing the payment due date creates a 6% late fee on the current past-due amount; the public customer pages do not identify an additional fixed grace-period number before the late fee. Payments made after 7:00 p.m. post the next business day, so customers should pay early enough for the chosen channel to post by the printed date.
- Late-fee rules
- If the payment due date is missed, Tampa charges a late fee equal to 6% of the current past-due amount. A nonpayment may also lead to a final notice, payment-arrangement review, and disconnection. Card and phone payments have no City convenience fee, while an Amscot payment may have a private service charge; returned electronic payments can also trigger bank and City fees. Customers who cannot pay should request an extension or monthly arrangement through the CSS Portal or call (813) 274-8811 before the account reaches interruption status.
- Shut-off timeline
- The City does not publish a universal calendar-day count from the printed due date to field disconnection. The account first receives the bill and PAY NEW CHARGES BY date; after missed payment and the 6% late charge, the City may issue a final notice. To avoid interruption after a final notice, the customer must call (813) 274-8811 to confirm billing information or make an arrangement. If service is disconnected for nonpayment, the overdue balance must be paid in full and a reconnection arranged; reinstatement can take up to 24 hours and may not be same-day.
- Warning and notice protocol
- Tampa’s payment-assistance page tells customers who receive a final notice to contact the Utilities Call Center at (813) 274-8811 to verify account information or arrange payment. The City provides payment extensions and monthly payment plans through the CSS Portal or Call Center before an interruption. The reviewed public pages do not promise a fixed sequence of automated calls, text notices, door hangers, or a specific number of days after a final notice; the final notice and account-specific instructions control. Customers should not rely on a mailed payment to prevent or reverse a scheduled shutoff until it has posted.
- Reconnection costs
- After a nonpayment disconnection, Tampa charges a $45 reconnection fee and a $40 unlock fee, both placed on the next bill and required in full. The customer must pay the overdue balance, then call (813) 274-8811 Monday through Friday, 8:00 a.m. to 5:00 p.m. to arrange restoration; service may take up to 24 hours. The public schedule does not state an extra after-hours reconnection price. A payment arriving after regular business hours may wait until the next business day for reinstatement arrangements, and all faucets should be off before the technician arrives.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Tampa Utilities – Water and Wastewater Departments public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.