Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of West Palm Beach Public Utilities Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 21 days after the bill date. Accounts are due upon receipt, and the City imposes late charges when payment has not been received within 21 days of the date printed on the monthly bill.
- Late-fee rules
- The 2025–2026 miscellaneous rate sheet and bill explanation specify a late-payment charge of $10.00 or 1% of the unpaid balance, whichever is greater. Reminder letters are automatically generated and mailed when payment is not received by the due date. Three late payments within a 12-month period require a new deposit for accounts that do not have a deposit on record.
- Shut-off timeline
- The published progression is: bill issued and due upon receipt; payment becomes past due 21 days after the bill date; a paper reminder/shut-off notice is mailed and a notice appears on the following bill; if the delinquency remains unresolved, water service may be disconnected. The current City pages do not publish a fixed number of days after the reminder notice for the physical shutoff, so the final field-disconnection date must be confirmed with Utility Billing.
- Warning and notice protocol
- The City states that shut-off notices continue to be sent as paper notices in the mail and are also printed as a notice on the customer’s following bill. Reminder letters are automatically generated when payment is not received by the due date. Customers who have received a reminder letter or whose service is disconnected are instructed not to rely on mailing the normal payment envelope and to contact 561-822-1300 for the proper restoration channel.
- Reconnection costs
- The current 2025–2026 fee schedule lists a $35 delinquent disconnect charge. A separate restoration/turn-on fee is not labeled in the public rate sheet; the ordinance requires payment of all outstanding utility charges, the applicable turn-on fee, and a deposit if the account was terminated. After-hours water/sewer emergency dispatch is 561-822-2210, but the City does not publish a distinct after-hours reconnection price.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of West Palm Beach Public Utilities Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.