Municipal Department
City of West Palm Beach Public Utilities Department
Serving West Palm Beach, Town of Palm Beach, and Town of South Palm Beach
Population served
Over 34,000 retail and commercial customers, including critical medical facilities, within West Palm Beach and the Towns of Palm Beach and South Palm Beach, according to the City’s Public Utilities Department.
State system code
FIPS 12
Billing frequency
Monthly. Active accounts are billed for water usage/service, wastewater usage/service, sanitation and recycling, stormwater management, and applicable utility tax.
Provider briefing
How this utility’s billing works
City of West Palm Beach Public Utilities Department operates as a municipal department serving West Palm Beach, Town of Palm Beach, and Town of South Palm Beach. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block commodity tiers measured in CCF (hundred cubic feet; one CCF equals 748 gallons), plus fixed monthly service charges. Effective October 1, 2025 for a residential dwelling unit, water service is $24.38 per month and commodity charges are $2.83 per CCF for 0–8 CCF, $3.52 for 9–16, $4.16 for 17–36, $4.88 for 37–76, $5.62 for 77–200, and $6.31 above 200. A 25% surcharge applies outside City limits, and a South Florida Water Management District restriction surcharge of 10% for each phase may apply to usage above 8 CCF.. Bills are generated monthly. active accounts are billed for water usage/service, wastewater usage/service, sanitation and recycling, stormwater management, and applicable utility tax., and a typical residential cost reference is At 5,000 gallons (about 6.68 CCF), the October 1, 2025 residential schedule produces approximately $43.30 for water service plus usage and $49.76 for wastewater service plus usage, or about $93.06 for water and wastewater before taxes. A typical full City bill can also include the $16.69 full stormwater charge, $4.84 curbside recycling, $23.85 sanitation per dwelling, and applicable utility tax, making the recurring pre-tax example approximately $138.44 before property-specific adjustments.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential wastewater has a $16.75 monthly service charge and is calculated from metered potable-water consumption at $4.94 per CCF for the first 16 CCF; the 2025–2026 schedule lists no wastewater commodity charge above that residential range. The City’s bill explanation describes wastewater usage as based on metered water consumption. Properties without City water are charged a separate wastewater commodity amount of $34.58 per dwelling/equivalent unit. The public materials do not describe a winter-average method.
Meter and infrastructure notes
Water use is measured in CCF and billed monthly from a service meter. The public bill explanation identifies the meter number and metered water consumption, but the current 2025–2026 City materials do not identify a manufacturer, AMI/AMR platform, remote-transmission interval, or whether each read is automated versus field collected. Customers should call the City’s Backflow/Meters field-service line at 561-822-2244 for meter-specific information.
Emergency water support
Report a leak or water emergency
561-822-2210 for 24-hour water and sewer emergency dispatch, including water/sewer emergencies and after-hours service. Backflow and meter field-service questions are handled at 561-822-2244 during the published customer-service hours.
Official starting point
Choose the right next step
Reading this profile
A practical reference for West Palm Beach, Town of Palm Beach, and Town of South Palm Beach
City of West Palm Beach Public Utilities Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.