Public Water Authority
Emerald Coast Utilities Authority (ECUA) – Water and Wastewater
Serving Escambia County and City of Pensacola service area
Population served
ECUA serves the Escambia County and City of Pensacola area. The Authority reports an average of approximately 35.65 million gallons of water delivered daily to ECUA water customers in 2023; the current public pages do not state one consolidated residential population figure, so the service-area description and flow metric are retained instead of inventing a population conversion.
State system code
FIPS 12
Billing frequency
Monthly billing. ECUA's residential materials state that customers receive a monthly water and wastewater bill; wastewater average gallons are fixed for an annual period based on the winter averaging period for mainland residential accounts.
Provider briefing
How this utility’s billing works
Emerald Coast Utilities Authority (ECUA) – Water and Wastewater operates as a public water authority serving Escambia County and City of Pensacola service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as FY2026 mainland single-family residential water uses a minimum monthly charge plus uniform consumption pricing: $15.22 minimum monthly water charge plus $3.12 per 1,000 gallons. Inside City of Pensacola locations add a 6% franchise fee and 10% City tax. ECUA also publishes a senior-citizen lifeline water rate of $13.11 minimum including 6,000 gallons, then $3.12 per 1,000 gallons above 6,000, for eligible customers.. Bills are generated monthly billing. ecua's residential materials state that customers receive a monthly water and wastewater bill; wastewater average gallons are fixed for an annual period based on the winter averaging period for mainland residential accounts., and a typical residential cost reference is For a mainland single-family customer using 5,000 gallons, the published FY2026 water charge is approximately $30.82 ($15.22 minimum plus five units at $3.12). Wastewater is approximately $45.68 ($17.33 minimum including 2,000 gallons plus three excess units at $9.45), for an illustrative combined $76.50 before any 6% Pensacola franchise fee, 10% City tax on inside-City accounts, sanitation, other charges, or account-specific assessments.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Mainland residential wastewater has a $17.33 monthly minimum including 2,000 gallons; usage above 2,000 gallons is $9.45 per 1,000 gallons. For ordinary single-family accounts, ECUA fixes average gallons used per month for an annual period based on average water consumption during the winter period. The first meter reading on or after November 15 starts the sewer-averaging period, which continues for 90 days; that average controls monthly sewer charges for the following 12 months. Customers without adequate history are billed on anticipated usage. Eligible senior lifeline customers receive a separate minimum and overage schedule.
Meter and infrastructure notes
ECUA's residential wastewater policy depends on scheduled meter readings and an annual winter average: the first read on or after November 15 starts a 90-day average period, which determines the next annual wastewater billing basis. The public FY2026 materials do not identify a universal AMI vendor, hourly cellular interval, or complete meter-reading route calendar. Customers can monitor bills through the online portal and MyECUA app and should report suspected leaks to Customer Service.
Emergency water support
Report a leak or water emergency
(850) 476-5110, ECUA's published after-hours and weekend emergency line for water emergencies, main breaks, sewer overflows, and related urgent conditions. Customer-service/billing questions use (850) 476-0480 Monday–Friday 8:30 a.m.–5:00 p.m.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Escambia County and City of Pensacola service area
Emerald Coast Utilities Authority (ECUA) – Water and Wastewater is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.