Emerald Coast Utilities Authority (ECUA) – Water and Wastewater
Escambia County and City of Pensacola service area
Population reference
ECUA serves the Escambia County and City of Pensacola area. The Authority reports an average of approximately 35.65 million gallons of water delivered daily to ECUA water customers in 2023; the current public pages do not state one consolidated residential population figure, so the service-area description and flow metric are retained instead of inventing a population conversion.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly billing. ECUA's residential materials state that customers receive a monthly water and wastewater bill; wastewater average gallons are fixed for an annual period based on the winter averaging period for mainland residential accounts.
- Rate structure
- FY2026 mainland single-family residential water uses a minimum monthly charge plus uniform consumption pricing: $15.22 minimum monthly water charge plus $3.12 per 1,000 gallons. Inside City of Pensacola locations add a 6% franchise fee and 10% City tax. ECUA also publishes a senior-citizen lifeline water rate of $13.11 minimum including 6,000 gallons, then $3.12 per 1,000 gallons above 6,000, for eligible customers.
- Residential cost reference
- For a mainland single-family customer using 5,000 gallons, the published FY2026 water charge is approximately $30.82 ($15.22 minimum plus five units at $3.12). Wastewater is approximately $45.68 ($17.33 minimum including 2,000 gallons plus three excess units at $9.45), for an illustrative combined $76.50 before any 6% Pensacola franchise fee, 10% City tax on inside-City accounts, sanitation, other charges, or account-specific assessments.
- Wastewater and sewer calculation
- Mainland residential wastewater has a $17.33 monthly minimum including 2,000 gallons; usage above 2,000 gallons is $9.45 per 1,000 gallons. For ordinary single-family accounts, ECUA fixes average gallons used per month for an annual period based on average water consumption during the winter period. The first meter reading on or after November 15 starts the sewer-averaging period, which continues for 90 days; that average controls monthly sewer charges for the following 12 months. Customers without adequate history are billed on anticipated usage. Eligible senior lifeline customers receive a separate minimum and overage schedule.
- Meter reading
- ECUA's residential wastewater policy depends on scheduled meter readings and an annual winter average: the first read on or after November 15 starts a 90-day average period, which determines the next annual wastewater billing basis. The public FY2026 materials do not identify a universal AMI vendor, hourly cellular interval, or complete meter-reading route calendar. Customers can monitor bills through the online portal and MyECUA app and should report suspected leaks to Customer Service.
- New-account deposit
- For single-family residential accounts with 5/8-inch through 1 1/2-inch meters, the current ECUA schedule lists an $86.00 combined water-and-wastewater deposit, $21.50 water-only, or $64.50 wastewater-only. The 2025–2026 customer brochure summarizes up-to-1-inch residential deposits as $65 water and $100 sewer, so customers should confirm the applicable service/meter class with ECUA because brochure and code schedule categories differ. Deposits are governed by meter/service type and may be replaced by an accepted letter of credit for certain larger commercial meters; the public materials do not state a universal credit-check waiver.
- Activation or transfer fee
- The current residential brochure lists a $30.00 meter turn-on/turn-off service charge, plus a $40.00 same-day service fee when requested after 11:00 a.m. ECUA's fee schedule separately states that water and wastewater connection fees are actual cost, while the customer must also satisfy the applicable deposit. Terminating service and receiving a final bill is exempt from the ordinary turn-on/turn-off charge.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Florida
60%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Emerald Coast Utilities Authority (ECUA) – Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.