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Payment research · dataset 2026.08

Payment options for JEA Water and Wastewater

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
KUBRA
Phone payment number
(904) 665-6000, available 24 hours a day, 7 days a week for automated bank-account, credit-card, and debit-card payments; toll-free customer care is (800) 683-5542.
Pay-by-text
JEA's current customer-alert material supports text notifications and outage reporting after a customer registers an online account and chooses alert preferences. Customers can text OUT to MyJEA (69532) to report an outage and text HELP to 665600 or 69532 for assistance. The current residential payment page does not publish a separate text-to-pay enrollment keyword or an SMS credential/payment flow, so text-to-pay is recorded as not publicly documented while bill-ready email, eBill, and KUBRA online payment remain available.
Mail-in payment address
JEA, P.O. Box 45047, Jacksonville, FL 32232-5047. Checks or money orders should include the JEA account number and be payable to JEA.
In-person payment
The JEA Customer Solutions Center is at 225 N. Pearl Street, Jacksonville, FL 32202, open Monday-Friday 8:00 a.m.-5:00 p.m., excluding weekends and major holidays; representatives handle start, stop, transfer, and payment transactions. Customers can also use JEA-authorized neighborhood payment locations, where payments are credited within approximately one hour, and the online payment-location finder identifies current sites. JEA's published options distinguish official cash/check payments from vendor card processing; customers should confirm each authorized location's accepted instruments and hours before visiting.
Digital payment methods
JEA's KUBRA-powered online and phone payment channels accept checking-account ACH/bank-account payments and Visa, Mastercard, Discover, and American Express credit or debit cards. The My JEA account supports AutoPay, scheduled bank-account payments up to 30 days in advance, Fast Pay with a saved card, Guest Pay by account lookup, and KUBRA Boost links for another person to contribute. Cash and check remain available through in-person or mail channels and are not digital instruments.
Online convenience fees
KUBRA's pass-through card service fee is tiered by total payment: $2.35 for payments up to $400, $8.95 for $400.01-$1,000, and $40.00 for $1,000.01-$2,500. The same schedule applies to eligible JEA online and phone credit/debit payments. Bank-account/ACH payments, cash, and checks remain fee-free. The fee is charged by the payment processor rather than retained by JEA.

Directory comparison

Payment-information visibility

MeasureThis providerFloridaNational index
Usable payment URL identifiedYes74%73%
Fee or no-fee amount disclosedYes18%15%
Payment fields documented8 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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