JEA Water and Wastewater

Provider briefing

How this utility’s billing works

JEA Water and Wastewater operates as a public water authority serving Jacksonville and Northeast Florida. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Residential increasing-block water usage rates with a fixed basic monthly charge, taxes, and local franchise/public-service charges. The official typical-bill example uses a 5/8-inch meter and 6,000 gallons: $13.60 water basic monthly charge plus $11.34 water usage charge, with $2.57 public-service tax and $0.75 city franchise fee in the Jacksonville example. JEA's current rate tables use residential tiers of 1-6,000 gallons, 7,000-20,000 gallons, and more than 20,000 gallons; sewer has a separate basic charge and usage rate.. Bills are generated monthly. jea's ebill and bill-management pages describe a monthly bill, and mybudget can levelize monthly payments by using a rolling average of the last 12 bills while the account still displays actual charges and consumption., and a typical residential cost reference is For a 5/8-inch residential meter using 6,000 gallons, JEA's current bill-breakdown example shows $28.26 for water including the $13.60 basic charge, $11.34 usage charge, $2.57 public-service tax, and $0.75 franchise fee. The same example shows $49.49 for sewer including its $17.03 basic charge, $31.02 usage charge, and $1.44 franchise fee, before any electric service on the combined bill. Actual 2026 totals vary by municipality, meter size, taxes, and current rate adjustments.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

JEA bills sewer separately from water on the combined utility statement. Its typical 6,000-gallon example contains a $17.03 sewer basic monthly charge and $31.02 sewer usage charge, plus a $1.44 Jacksonville franchise fee. The public residential terms do not describe a winter-average sewer cap; instead, wastewater adjustment requests use the customer's calculated average, normally the prior three months or the same three months of the prior year, and concealed leaks that did not enter the sewer may be adjusted at average billing when repair documentation is supplied. Pool fills use a separate wastewater adjustment request and permit/affidavit process.

Meter and infrastructure notes

JEA is replacing or upgrading all approximately 420,000 water meters through a multi-year Advanced Metering Infrastructure program that began in 2023. The new technology uses remote communications to provide daily consumption information, eliminate manual reads in some neighborhoods, and identify leaks or send alerts; the legacy radio system is being phased out. Each installation generally takes about 30 minutes, with postcard/email notice up to two weeks beforehand and a door hanger after the visit. Until a premise is upgraded, reading frequency and remote capability can vary; once enrolled, customers can monitor daily water use through My JEA.