Delinquency research · dataset 2026.08
Shut-off and delinquency information for JEA Water and Wastewater
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Four days after the most recent bill due date before the standard 1.5% late-payment charge is assessed to a past-due active-account balance. Payment must be received and posted by the due date to be timely; a payment arrangement or extension can change the treatment of the covered balance.
- Late-fee rules
- JEA assesses a 1.5% late-payment charge on the past-due amount four days after the bill due date, except for balances covered by an approved payment arrangement. A returned payment charge is listed at $20, and a field notification of impending disconnection can add $5. Additional collection, meter-tampering, or returned-trip charges may apply under the current service-charge schedule.
- Shut-off timeline
- Any payment not received by the due date may expedite collection and disconnection activity. JEA's current collection policy says it will provide a 48-hour notice for collection events, except for broken payment arrangements/plans, theft or unauthorized use, and rejected payments toward arrangements; those exceptions may be disconnected without the ordinary notice. After nonpayment disconnection, the customer must pay the outstanding balance in full plus any required deposit increase before reconnection. Payments made by 2:00 p.m. on a weekday are generally reconnected by close of business; later weekday payments move to the next business day, excluding weekends and holidays.
- Warning and notice protocol
- JEA attempts to notify the customer, account agent, or occupant before disconnection by one or more of postal mail, email, telephone call, a visit to the service address, or a message printed on the monthly bill. Field personnel may leave a door/field notification of impending disconnection, which carries a $5 charge and may affect the JEA Credit Score. Broken payment arrangements, broken payment plans, theft, unauthorized use, or rejected arrangement payments can bypass the ordinary 48-hour collection notice.
- Reconnection costs
- Standard water reconnection after nonpayment is $14 for each service, added to the next bill after the customer pays the outstanding balance and any required deposit increase. JEA's current policy does not publish a distinct after-hours water price; payments made by 2:00 p.m. on a weekday generally restore service by close of business, while payments after 2:00 p.m. are handled the next business day, excluding weekends and holidays. JEA MyWay prepaid service has no deposit, late, or reconnection fee, although service-specific charges can apply for other conditions.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- JEA Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.