Delinquency research · dataset 2026.08
Shut-off and delinquency information for Miami-Dade Water and Sewer Department (WASD) – Main System
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 21 days from the billing date. WASD’s customer account page says the account becomes past due if payment is not received within 21 days; after that point the 10% late fee is assessed. A temporary suspension notice may affect enforcement during an officially announced period, but it does not erase the normal published billing rule.
- Late-fee rules
- After the 21-day period from the billing date, WASD assesses a 10% late fee on the account balance under the current customer guidance. The account page also warns that two returned checks within one year can restrict the customer for one year to cash, cashier’s check, or money order and may cause a deposit to be applied. The FY 2025–26 fee schedule separately lists delinquent-account investigations, returned-payment charges based on payment amount, and field-visit charges.
- Shut-off timeline
- Day 0 is the bill date. By day 21, the account is past due and the 10% late fee is assessed. WASD mails a final notice; if payment or an approved extension is not received within 14 days after the account becomes past due/final-notice stage, the account becomes eligible for disconnection, approximately day 35 or later depending on notice delivery. After physical disconnection, seven additional unpaid days may result in account closure, application of any deposit to the balance, and a final bill. Reinstatement after closure requires all outstanding balances plus a newly assessed deposit.
- Warning and notice protocol
- The ordinary protocol is a mailed final notice after the account becomes past due. The notice gives the customer an opportunity to pay or request a payment extension through the authenticated WASD account before the 14-day disconnection-eligibility period expires. If service is cut and remains unpaid for another seven days, WASD may close the account and apply the deposit. Customers are cautioned that private pay stations can take at least three days to process payments; calling Customer Care after payment is required to arrange reconnection. Any temporary County suspension of disconnections or late fees is an event-specific exception and should not be treated as a permanent waiver.
- Reconnection costs
- The current online quick-pay guidance applies a $35.00 reconnection fee for each field visit required to restore a cut-off or locked service. No separate after-hours dollar surcharge is published in the current payment page or FY 2025–26 fee schedule. After payment, the customer must call 305-665-7477: calls before 7:00 p.m. Monday–Friday are targeted for reconnection before midnight; calls by 3:00 p.m. Saturday or Sunday are targeted for same-day reconnection; later calls are targeted for the following day by 10:00 a.m. All fixtures must be off and the meter must show no continuing registration, or the crew will not reconnect.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Miami-Dade Water and Sewer Department (WASD) – Main System public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (FL4130871) ↗
Search the federal drinking-water database using public water system ID FL4130871.