Notice and timing
How delinquency is handled
Grace period after the due date
21 days from the billing date. WASD’s customer account page says the account becomes past due if payment is not received within 21 days; after that point the 10% late fee is assessed. A temporary suspension notice may affect enforcement during an officially announced period, but it does not erase the normal published billing rule.
Late-fee calculation
After the 21-day period from the billing date, WASD assesses a 10% late fee on the account balance under the current customer guidance. The account page also warns that two returned checks within one year can restrict the customer for one year to cash, cashier’s check, or money order and may cause a deposit to be applied. The FY 2025–26 fee schedule separately lists delinquent-account investigations, returned-payment charges based on payment amount, and field-visit charges.
Disconnection timeline
Day 0 is the bill date. By day 21, the account is past due and the 10% late fee is assessed. WASD mails a final notice; if payment or an approved extension is not received within 14 days after the account becomes past due/final-notice stage, the account becomes eligible for disconnection, approximately day 35 or later depending on notice delivery. After physical disconnection, seven additional unpaid days may result in account closure, application of any deposit to the balance, and a final bill. Reinstatement after closure requires all outstanding balances plus a newly assessed deposit.