Public Water Authority
New Smyrna Beach Utilities Commission
Serving City of New Smyrna Beach and New Smyrna Beach Utilities Commission service territory
Population served
69,409 people (EPA SDWIS queue estimate for FL3640876)
State system code
FIPS 12
Billing frequency
Monthly. Bills are mailed approximately three days after the utility billing process, payment is due upon receipt and the account becomes delinquent 21 days after the billing date. Budget Billing averages monthly costs and true-ups at year end for eligible year-round customers.
Provider briefing
How this utility’s billing works
New Smyrna Beach Utilities Commission operates as a public water authority serving City of New Smyrna Beach and New Smyrna Beach Utilities Commission service territory. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block metered potable-water rates effective February 1, 2026. A 5/8-inch single-family meter has an $18.84 monthly base facility charge; gallonage is $1.51 per 1,000 gallons for 0-2,999, $2.01 for 3,000-5,999, $3.17 for 6,000-15,000 and $3.77 above 15,000. Reclaimed and irrigation meters have separate schedules.. Bills are generated monthly. bills are mailed approximately three days after the utility billing process, payment is due upon receipt and the account becomes delinquent 21 days after the billing date. budget billing averages monthly costs and true-ups at year end for eligible year-round customers., and a typical residential cost reference is For a 5/8-inch single-family account, 5,000 gallons produces approximately $28.90 water ($18.84 base plus $10.05 usage) and $47.51 wastewater ($22.71 base plus $24.80 at $4.96 per 1,000 gallons), or about $76.41 combined before reclaimed water, other service fees and taxes. At 7,000 gallons, the combined water/wastewater estimate is about $90.63.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential wastewater is billed from metered usage at $4.96 per 1,000 gallons plus a $22.71 monthly 5/8-inch base facility charge. Irrigation meters have no associated wastewater connection under the tariff. The reviewed schedule does not state a winter-average cap.
Meter and infrastructure notes
NSBU's service territory is divided into 82 water/electric meter-reading zones. Meter readers gather data from several zones each day and upload it to the billing system; bills are mailed approximately three days later. The utility's billing page describes this scheduled field-reading process but does not state a universal AMI transmission interval.
Emergency water support
Report a leak or water emergency
Water and utility emergencies should be reported to New Smyrna Beach Utilities at (386) 424-3199; the payment page identifies this as the 24/7 utility phone channel. The reviewed page does not publish a separate water-main emergency number.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of New Smyrna Beach and New Smyrna Beach Utilities Commission service territory
New Smyrna Beach Utilities Commission is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.