Delinquency research · dataset 2026.08
Shut-off and delinquency information for New Smyrna Beach Utilities Commission
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The bill is due upon receipt and becomes delinquent 21 days after the billing date. A courtesy notice provides nine days after the due date to pay the delinquent bill in full or make arrangements.
- Late-fee rules
- Accounts with a past-due balance greater than $25 are charged $5.00 or 1.5% of the past-due balance, whichever is greater; balances below $25 are not assessed a late charge. A Customer Service representative may waive a delinquent charge when there was no delinquent adjustment in the prior 12 months or the charge was erroneous. Returned checks cost $20 before bank return and $35 after return.
- Shut-off timeline
- Payment is due on receipt; delinquency occurs 21 days after billing. If payment is not received by 5:00 p.m. on or before the due date, a courtesy notice and late charge are issued. The notice gives nine days after the due date to pay in full or make arrangements; absent arrangements, service becomes subject to disconnection. An extension can provide a two-week grace period beyond the due date, with up to three residential extensions per calendar year.
- Warning and notice protocol
- NSBU mails a courtesy notice after the due date and provides nine days for full payment or arrangements. Customers experiencing an unforeseen emergency should contact Customer Service in advance; an extension must be requested and is not placed automatically. The reviewed page does not verify automated calls, SMS or door hangers.
- Reconnection costs
- After nonpayment disconnection, NSBU requires the full disconnected amount and past-due charges plus a $50 reconnection charge during regular working hours or $150 after hours. The customer must also update the deposit to twice the average monthly bill and provide updated lease/documentation where required.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- New Smyrna Beach Utilities Commission public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (FL3640876) ↗
Search the federal drinking-water database using public water system ID FL3640876.