Delinquency research · dataset 2026.08
Shut-off and delinquency information for Orange County Utilities – Water, Wastewater & Reclaimed Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Zero days after the printed due date for purposes of the late fee: a 1.5% late fee is assessed after close of business on the due date. The County states that any outstanding utility balance for 30 days or more is subject to service discontinuation.
- Late-fee rules
- Orange County Utilities charges 1.5% of the unpaid balance after close of business on the bill’s due date; payment must be received and processed by close of business to avoid the fee. Returned-check fees are $25 for checks up to $50, $30 for $50.01–$300, and the greater of $40 or 5% for checks over $300. Dishonored credit cards incur an $18 charge. The County may require full billed and pending charges before reconnection.
- Shut-off timeline
- A customer with an outstanding balance for 30 days or more shall have service discontinued until all charges are paid in full, including past-due/current charges, deposits, service charges, and applicable taxes. The County does not guarantee same-day restoration after payment; it tries to restore the service the same day or no later than 8 p.m. the next business day, on a first-come, first-served basis.
- Warning and notice protocol
- When a customer is past due, the County’s payment page warns that the account may already be scheduled for disconnection and directs payment through the online portal or automated system. A red-card disconnection notice may show additional deposit, disconnection, and reconnection charges, and all billed and pending amounts must be satisfied. The current public pages do not specify a universal telephone, text, door-hanger, or fixed-number-of-mailers sequence; customers should keep account phone/email preferences current and contact the County before the 30-day threshold.
- Reconnection costs
- The current Orange County pages do not publish one universal flat delinquency-reconnection amount; the red-card notice may include a disconnection/reconnection charge and an additional deposit. Restoration is attempted the same day or by 8 p.m. the next business day after required payment, without a guaranteed same-day service. Separate temporary service turn-on/turn-off charges are $12 during regular business hours and $17 during nonbusiness hours; distribution trips are $34 regular or $51 nonbusiness hours.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Orange County Utilities – Water, Wastewater & Reclaimed Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.