Relief research · dataset 2026.08
Leak adjustment and assistance information for Orlando Utilities Commission (OUC) – Water
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- (407) 423-9018 is OUC’s 24-hour water-service emergency and outage/problem line for breaks, leaks, and service interruptions. Water quality issues or concerns are also listed at (407) 423-9018, 24 hours.
- Leak-adjustment policy
- The City of Orlando, which bills its sewer component on the OUC statement, provides a formal sewer-credit workflow for customer-side leaks. The customer should identify the credit type, submit the online sewer-credit request or call the Water Reclamation billing team at (407) 246-2662, and have the OUC account number, service address, and proof of repair such as a plumbing receipt or parts receipt ready. The City compares the abnormal usage with typical usage and, when approved, adjusts only the sewer portion on the OUC bill within one or two billing cycles. Pool-fill credits are available once per calendar year; vacancy credits can be requested twice per calendar year under the stated low-electricity/minimal-water criteria. OUC’s own water-rate pages do not publish a separate potable-water leak-credit formula.
- Utility assistance program
- OUC’s Project CARE, administered by Heart of Florida United Way and funded by customer and employee contributions plus OUC matching, provides one-time utility assistance of up to $500 per household during a 12-month period for eligible customers experiencing temporary hardship; the assistance can keep water service flowing. OUC also offers payment extensions/payment plans, budget billing, and the OUC Power Pass prepaid program, which has no deposit or reconnection fee. Medical Alert enrollment primarily protects medically essential electric service and does not exempt an account from payment or disconnection.
- State and federal aid connection
- OUC’s public assistance route is Project CARE through Heart of Florida United Way rather than a dedicated utility-run LIHWAP page. Customers should use OUC’s residential-assistance page, contact OUC at (407) 423-9018, and complete the Heart of Florida United Way eligibility/application process to seek the one-time $500 benefit. Customers may also ask OUC and local community-action agencies whether current Florida or federal water-assistance funds are available and confirm whether an award is paid directly to the OUC account; availability, income rules, and funding can change.
Directory comparison
Public-information visibility
| Measure | This provider | Florida | National index |
|---|---|---|---|
| Leak policy identified | Yes | 46% | 35% |
| Utility assistance identified | Yes | 37% | 31% |
| Relief fields documented | 4 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
4 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Orlando Utilities Commission (OUC) – Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.