Orlando Utilities Commission (OUC) – Water

Provider briefing

How this utility’s billing works

Orlando Utilities Commission (OUC) – Water operates as a public water authority serving Orlando, St. Cloud, and portions of Orange County and adjacent Central Florida service areas served by OUC water. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as FY2026 OUC potable water uses a fixed monthly meter charge plus increasing block rates for individually metered residential dwellings and 5/8-inch meters. Effective October 1, 2025, the 5/8-inch fixed charge is $10.50; potable water is $0.90 per 1,000 gallons for the first 3,000 gallons, $1.40 for the next 4,000, $2.30 for the next 12,000, and $15.00 above 19,000. Irrigation has separate blocks, including $2.30 for the first 19,000, $8.00 for the next 11,000, and $15.00 above 30,000. Municipal utility taxes may be added by the jurisdiction.. Bills are generated monthly. ouc’s traditional service sends monthly bills, and autopay drafts the monthly bill on the printed due date. ouc power pass is a prepaid daily-balance alternative rather than a conventional monthly bill., and a typical residential cost reference is For a typical Orlando-area 5/8-inch residential potable-water account using 5,000 gallons, the FY2026 OUC water charge is approximately $10.50 fixed plus $2.70 for the first 3,000 and $2.80 for the next 2,000, or $16.00 before municipal tax. The City of Orlando FY2026 sewer charge for a single-family home inside city limits at 5,000 gallons is $25.60 capacity plus $30.90 commodity, or $56.50. A combined Orlando water-and-sewer estimate is therefore about $72.50 before municipal tax, solid waste, stormwater, or other bill components.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

For customers whose OUC bill carries City of Orlando sewer, FY2026 single-family sewer is $25.60 per month inside city limits or $32.00 outside, plus $6.18 or $7.73 per 1,000 gallons of current OUC water use, capped at 14,000 gallons. The City explicitly calculates total monthly sewer as capacity charge plus commodity charge multiplied by monthly water consumption on the OUC bill. Residential customers may request sewer credits for a verified leak, qualifying pool fill, or vacancy; vacancy credits are limited to two per calendar year and require electricity use of 200 kWh or less plus minimal/no water use.

Meter and infrastructure notes

OUC is upgrading water meters with next-generation Advanced Metering Infrastructure and provides a myOUC Usage Dashboard with daily water-use views and high-usage alerts. OUC’s public water materials also describe systemwide acoustic leak detection, algorithmic analysis, and mapping. The current pages do not promise hourly transmissions for every account, but participating/eligible customers can view daily usage and set alerts; traditional accounts are billed on the monthly meter cycle.