Delinquency research · dataset 2026.08
Shut-off and delinquency information for Orlando Utilities Commission (OUC) – Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Five days after the printed due date before OUC assesses the standard late-payment fee. The account may be eligible for a payment extension or plan, but a late fee still applies and service may be interrupted if the arrangement is not honored.
- Late-fee rules
- OUC assesses a late fee on the total unpaid past-due amount five days after the due date: 1.5% of the total amount due or $5.00, whichever is greater. Returned checks or electronic payments incur $25, and two returned checks or one credit-card chargeback can place the account in cash-only status for 12 months. A returned payment over $500 may also be subject to the published $25-or-5% rule, whichever is greater, for unpaid AutoPay obligations.
- Shut-off timeline
- OUC’s public page establishes the late-fee point at five days after the due date but does not publish one universal calendar day for physical water shutoff. A past-due account may be eligible for disconnection unless it qualifies for a payment plan; after payment, digital meters can reconnect automatically, while analog meters paid after 8 p.m. are reconnected the next day. The individual notice and account status control the actual cutoff date.
- Warning and notice protocol
- OUC states that past-due customers may request an extension through the 24-hour IVR or a customer-service representative and that a payment plan can prevent interruption if all scheduled payments are made. The current public payment and terms pages do not specify a fixed door-hanger, voice-call, SMS, or number-of-days statutory warning sequence before water disconnection; customers should use the bill notice, myOUC alerts, and (407) 423-9018 to verify the cutoff.
- Reconnection costs
- For nonpayment disconnection at an accessible water meter, OUC publishes a $45 service-reconnect fee on weekdays from 6 a.m.–8 p.m., excluding holidays, after the past-due bill is paid. If the water meter is removed for nonpayment or tampering, reinstallation is $85 and occurs only during normal business hours. If the meter is inaccessible and service is disconnected at a transformer/pole, the published $225 weekday service-reconnect charge applies; the transformer charge is primarily an electric configuration, so water customers should verify the field condition and exact bill before paying.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Orlando Utilities Commission (OUC) – Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.