Delinquency research · dataset 2026.08
Shut-off and delinquency information for Palm Beach County Water Utilities Department (PBCWUD)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 0 days after the bill's indicated due date for late-fee purposes. Payment must be received by the stated due date or a late fee/delinquency charge is assessed; the FAQ separately allows 14 calendar days after the billing due date before the account becomes subject to disconnection without further notice.
- Late-fee rules
- The FY2026 Chapter 6 fee schedule imposes a past-due fee of 0.5% of the past-due balance when that balance is greater than $5, plus a $5 administrative and general fee. A separate $35 delinquent fee is charged when a disconnect service order has been initiated, even if the physical disconnection has not yet occurred. A dishonored payment is charged $25 or 5% of the transaction amount, whichever is larger, capped at $200 or actual collection cost where applicable.
- Shut-off timeline
- Payment is due on the date printed on the monthly bill and late charges begin after that date. If the past-due balance is not paid within 14 calendar days of the billing due date, PBCWUD states that the account is subject to disconnection without further notice. Initiation of the disconnect order triggers the $35 delinquent fee even if the crew has not yet shut the meter off. The public FAQ does not publish a universal time-of-day cutoff or standard after-hours restoration interval.
- Warning and notice protocol
- PBCWUD customers may opt into email account alerts when an account becomes delinquent. The current FAQ states that once 14 calendar days have elapsed after the billing due date, the account may be disconnected without further notice, so no additional universal postcard, call, text, or door-hanger sequence is promised. Customers should keep contact information current and respond to the delinquency alert or bill immediately.
- Reconnection costs
- A $35 delinquent fee is charged when a disconnect service order is initiated, whether or not the physical shutoff occurs. The current public FY2026 materials reviewed do not identify a separate standard reconnection amount or an after-hours surcharge; the customer must contact PBCWUD at (561) 740-4600 for the account-specific restoration conditions and any additional fee.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Palm Beach County Water Utilities Department (PBCWUD) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.