Palm Beach County Water Utilities Department (PBCWUD)

Provider briefing

How this utility’s billing works

Palm Beach County Water Utilities Department (PBCWUD) operates as a municipal department serving Unincorporated Palm Beach County, including eastern and western County service areas and Glades communities such as Belle Glade, Pahokee, and South Bay. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as FY2026 base facility fee plus increasing commodity blocks, indexed annually under Palm Beach County Ordinance 21-008. For a single-family 5/8-inch meter, the combined base facility fee is $39.22 ($14.09 potable water plus $25.13 wastewater). Potable commodity rates are $2.31 per 1,000 gallons for 0–4,000 gallons, $5.11 for 5,000–10,000, $9.06 for 11,000–25,000, and $10.45 above 25,000. Wastewater is $2.59 per 1,000 gallons through 10,000 gallons, with no additional wastewater commodity charge above 10,000 under the published residential schedule. Reclaimed-water customers use a separate base and commodity schedule.. Bills are generated monthly. pbcwud's billing faq and current service materials describe monthly reading/billing cycles and a monthly base facility fee regardless of consumption., and a typical residential cost reference is At 5,000 gallons for a single-family 5/8-inch meter, the FY2026 schedule produces approximately $28.44 potable water ($14.09 base plus $9.24 first-block usage plus $5.11 second-block usage) and $38.08 wastewater ($25.13 base plus $12.95 usage), or about $66.52 per month before other account-specific fees.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Wastewater uses its own $25.13 monthly base facility fee for a 5/8-inch single-family meter plus $2.59 per 1,000 gallons through the first 10,000 gallons. The published FY2026 residential schedule shows no additional wastewater commodity charge above 10,000 gallons; it does not describe a winter-average adjustment.

Meter and infrastructure notes

PBCWUD completed a system-wide AMI upgrade beginning in 2019. Digital AMI meters automatically transmit usage by radio to the utility, and the myAMI portal provides near-real-time usage reports, leak/high-use detection, and email/text usage alerts. Billing remains organized around monthly reading cycles; customers can review usage details and export reports from myAMI.