Delinquency research · dataset 2026.08
Shut-off and delinquency information for Pinellas County Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The late-fee rule begins on the delinquent-after date printed on the bill. Pinellas says bills are due 28 days from the bill date and customers receive approximately three weeks to submit payment after each bi-monthly bill; once payment is not received and credited by the delinquent-after date, the 10% late fee applies.
- Late-fee rules
- A 10% late payment fee is charged on a delinquent balance greater than $5, with a $1 minimum and $500 maximum. The County's example adds the fee three days after the due date, mails delinquent billing then, and adds a $7 pre-termination notice fee on day 8; the FY2026 fee schedule lists the pre-termination fee as $7.35 and delinquent turn-off as $30.88.
- Shut-off timeline
- Day 2 after the due date: a courtesy call is made if a phone number is available. Day 3: a delinquent bill is mailed and the 10% late fee is added. Day 8: a pre-termination notice is mailed to both the service and mailing addresses and a $7.35 notice fee is added. Day 15: the account may be disconnected and the FY2026 delinquent turn-off fee is $30.88. After payment, restoration is charged at the applicable same-day or next-day turn-on rate.
- Warning and notice protocol
- Pinellas uses a courtesy call when a usable telephone number is available, a delinquent bill mailed around day 3, and a pre-termination notice mailed to both the mailing and service addresses on day 8. The customer portal can provide billing reminders and payment confirmations, but the published delinquency sequence does not require a universal text message or door hanger.
- Reconnection costs
- FY2026 service charges are $29.00 for delinquent turn-on on a future date, $37.00 for a future-date turn-on on Saturday, Sunday, or a holiday during the 8 a.m.–4 p.m. service window, $42.45 for same-day delinquent turn-on after hours, and $64.00 for same-day service on a weekend, holiday, or similar 8 a.m.–4 p.m. special window. The customer is also responsible for the delinquent turn-off fee and unpaid balance.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Pinellas County Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.