Municipal Department
Pinellas County Utilities
Serving Primarily unincorporated Pinellas County, plus County-served areas in Largo, Seminole, Kenneth City, and incorporated beach communities; wholesale water and wastewater relationships extend the regional footprint
Population served
More than 113,000 retail water accounts, more than 80,000 retail wastewater accounts serving about 300,000 residents, and nearly 700,000 direct and municipal wholesale customers across water, wastewater, and reclaimed-water services.
State system code
FIPS 12
Billing frequency
Bi-monthly bills for services already used, although published rates are expressed monthly. The County says customers receive a bill approximately every 61 days and bills are due 28 days from the bill date; the delinquent-after date provides roughly three weeks for payment after the bill.
Provider briefing
How this utility’s billing works
Pinellas County Utilities operates as a municipal department serving Primarily unincorporated Pinellas County, plus County-served areas in Largo, Seminole, Kenneth City, and incorporated beach communities; wholesale water and wastewater relationships extend the regional footprint. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as FY2026 fixed base-rate plus two-tier residential volume pricing, with separate sewer and Tampa Bay Water components. For a 3/4-inch meter, water base is $10.55 per month, water volume is $4.05 per 1,000 gallons from 0–4,000 gallons and $9.21 above 4,000. Sewer base is $22.10 per month and sewer volume is $8.07 per 1,000 gallons, capped at 10,000 gallons per month for single-family residences. Reclaimed water has separate availability, monthly user, allowance, and excess-volume charges.. Bills are generated bi-monthly bills for services already used, although published rates are expressed monthly. the county says customers receive a bill approximately every 61 days and bills are due 28 days from the bill date; the delinquent-after date provides roughly three weeks for payment after the bill., and a typical residential cost reference is At 5,000 gallons per month for a typical 3/4-inch single-family account, the current schedule is approximately $35.96 water ($10.55 base + 4,000×$4.05/1,000 + 1,000×$9.21/1,000) and $62.45 sewer ($22.10 base + 5,000×$8.07/1,000), or about $98.41 per month before the separately displayed Tampa Bay Water component and account-specific charges. Since bills are bi-monthly, the comparable two-month charge is about $196.82 before those additions.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Sewer is calculated from a $22.10 monthly base charge plus $8.07 per 1,000 gallons of metered water/sewer volume. A single-family residence has a 10,000-gallon monthly sewer volumetric cap, so consumption above that amount does not increase the sewer usage component. Pinellas bills every two months but publishes rates monthly.
Meter and infrastructure notes
Pinellas is implementing a digital meter upgrade and its Customer Portal provides daily/monthly usage patterns, high-usage and leak alerts, and consumption history. The current public pages do not state that every account has hourly AMI transmission or identify one universal vendor, so the reliable description is a digital-meter modernization program paired with portal usage insights and bi-monthly billing; exact meter-read dates depend on the account cycle.
Emergency water support
Report a leak or water emergency
(727) 464-4000, Pinellas County Utilities' 24-hour emergency and automated line. The current customer-service pages direct customers to this number for water/sewer issues and after-hours emergency reporting.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Primarily unincorporated Pinellas County, plus County-served areas in Largo, Seminole, Kenneth City, and incorporated beach communities; wholesale water and wastewater relationships extend the regional footprint
Pinellas County Utilities is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.