Payment channels

Pay Toho Water Authority - Poinciana System

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as SchedulePayment online e-bill/payment service; the current Toho public materials do not identify a newer underlying vendor. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(407) 944-5000, Toho customer-service and payment number

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The reviewed Toho customer information book and payment pages do not publish a text-to-pay keyword or SMS short code. Customers can enroll in Auto Pay and electronic billing through the online account or call (407) 944-5000.

Mail-in address

Toho Water Authority, P.O. Box 30527, Tampa, FL 33630-3527. The account/bill-explanation material identifies this remittance address; customers should use the address printed on the current Poinciana statement.

Counters, drop boxes, and office hours

Toho's principal customer-service center is 951 Martin Luther King Boulevard, Kissimmee, FL 34741, with customer-service phone (407) 944-5000. The reviewed Poinciana-specific materials do not publish a separate Poinciana walk-in location or current counter hours. Cash payment is available at participating Amscot or MoneyGram locations; customers should verify location-specific fees and posting times.

Accepted digital instruments

What you can use online

Toho accepts e-check, debit and credit card payments online or by phone and supports Auto Pay/direct withdrawal and electronic billing. The reviewed materials do not verify Apple Pay or Google Pay; cash is handled through participating payment agents rather than the online portal.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed Toho public payment materials do not expose a current 2026 online card/e-check convenience fee amount. Customers should review the payment confirmation page before submitting.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Toho Water Authority - Poinciana System and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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