Public Water Authority
Toho Water Authority - Poinciana System
Serving Toho Water Authority Poinciana System and connected southern Osceola County service area
Population served
69,447 people (EPA SDWIS queue estimate for FL3494429)
State system code
FIPS 12
Billing frequency
Monthly. Toho's customer bill explanation describes a new monthly bill and consumption history, and the Poinciana system is billed through the Authority's standard customer account.
Provider briefing
How this utility’s billing works
Toho Water Authority - Poinciana System operates as a public water authority serving Toho Water Authority Poinciana System and connected southern Osceola County service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered water, wastewater and reclaimed-water service under Toho's system-specific rate schedules. The Authority's public customer material describes water and irrigation usage history and applicable low rates, but the reviewed Poinciana-specific pages did not expose the complete 2026 residential base and tier table.. Bills are generated monthly. toho's customer bill explanation describes a new monthly bill and consumption history, and the poinciana system is billed through the authority's standard customer account., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed official Toho sources did not expose a current Poinciana-specific 2026 total for a 5,000-7,000 gallon single-family account. Customers should use the current bill's water, wastewater and reclaimed-water line items rather than a system-wide estimate.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Toho provides water, wastewater and reclaimed-water services and displays usage history on the monthly bill. The reviewed Poinciana materials do not expose a current winter-average, sewer cap or exact percentage-of-water formula; wastewater is account- and rate-schedule-specific.
Meter and infrastructure notes
Toho's bill explanation provides current and prior meter readings and water/irrigation usage history, but the reviewed Poinciana materials do not state AMI/AMR deployment or the read interval. Customers can use the online account and monthly statement to monitor usage.
Emergency water support
Report a leak or water emergency
(407) 944-5000, Toho customer service. The Authority's customer material instructs customers to call Toho before calling a plumber for water, backflow or sewer concerns; Toho will evaluate whether a plumber is necessary.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Toho Water Authority Poinciana System and connected southern Osceola County service area
Toho Water Authority - Poinciana System is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.