Delinquency research · dataset 2026.08
Shut-off and delinquency information for Toho Water Authority - Poinciana System
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The customer information book states that bills are due upon receipt and a delinquent account may be subject to interruption; it does not publish one universal grace-day number before a Poinciana shutoff.
- Late-fee rules
- Toho's customer information book states that delinquent bills incur a late charge of $5.00 or 5% of the past-due amount, whichever is greater. Accounts that become delinquent are assessed a $50 fee and may be subject to water interruption; customers must notify the call center when the balance is paid in full.
- Shut-off timeline
- Toho mails a disconnect notice to delinquent accounts identifying the final date to pay before service interruption. The reviewed official customer book does not publish a universal day-count from due date to shutoff; customers can request a payment extension before the bill becomes past due and should call (407) 944-5000 immediately after receiving a notice.
- Warning and notice protocol
- Toho's verified protocol is a mailed disconnect notice to delinquent accounts with a final payment date. The reviewed materials do not verify automated call, SMS, colored-paper or door-hanger sequences; payment extensions must be requested and confirmed by Toho.
- Reconnection costs
- The reviewed Toho customer materials state a $50 delinquent-account fee and full payment before restoration, but do not publish a separate standard-versus-after-hours reconnection price for the Poinciana system.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Toho Water Authority - Poinciana System public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (FL3494429) ↗
Search the federal drinking-water database using public water system ID FL3494429.