Payment research · dataset 2026.08
Payment options for Tohopekaliga (Toho) Water Authority – Water and Wastewater
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Bill2Pay / SchedulePayment for the registered 18-digit-account portal; InvoiceCloud is identified in Toho customer materials for credit-card and e-check processing for legacy 8- or 9-digit accounts.
- Phone payment number
- (407) 944-5000 is the 24-hour automated line for 18-digit accounts. Customers with legacy 8- or 9-digit accounts use (407) 957-7344 and the phone-payment option.
- Pay-by-text
- Toho’s customer payment materials state that customers can register through the online billing portal for pay-by-text. Enrollment requires the account information requested by the portal and a mobile number capable of receiving text messages; after opt-in, the customer can receive payment reminders and use the text-payment workflow. Toho’s public material does not publish a separate keyword or short code, so customers should begin enrollment from the official Toho portal rather than replying to an unverified message.
- Mail-in payment address
- For 18-digit accounts, mail a check or money order with the remittance stub to Toho Water Authority, P.O. Box 30527, Tampa, FL 33630-3527. Legacy 8- or 9-digit accounts use Toho Water Authority, P.O. Box 31304, Tampa, FL 33631-3304. Customers should write the Toho account number on the check and allow postal-processing time.
- In-person payment
- Toho’s customer information book says its administrative facilities are not equipped to accept ordinary walk-in or drop-box payments. Customers needing counter assistance may use the St. Cloud customer service center at 1300 9th Street, Building A, First Floor, St. Cloud, FL 34769; the published walk-in-center hours are Monday through Friday, 8:00 a.m.–4:00 p.m., with phone service generally available 8:00 a.m.–5:00 p.m. Toho directs cash customers to Amscot or MoneyGram agents, and requires the remittance information; payment-agent fees and limits are separate from Toho charges.
- Digital payment methods
- Free electronic check/ACH is available through the online portal and phone system. Visa, Mastercard, American Express, and Discover credit/debit cards are accepted; registered-account card payments may be free while one-time card payments and the Bill2Pay mobile workflow carry the published convenience charge. Bank-draft/autopay and e-billing are also available.
- Online convenience fees
- Toho’s published customer materials state that e-check is free. For card payments, the older authority schedule states $1.25 per $100 for the 18-digit-account one-time/Bill2Pay route, while InvoiceCloud materials for legacy accounts state $3.25 per $300 (approximately 1.0833%). Registered online-account card payments may be free. Confirm the fee shown at checkout because Toho operates more than one account-number/payment platform.
Directory comparison
Payment-information visibility
| Measure | This provider | Florida | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 74% | 73% |
| Fee or no-fee amount disclosed | Yes | 18% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Tohopekaliga (Toho) Water Authority – Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- osceolagenerationsapps.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.