Tohopekaliga (Toho) Water Authority – Water and Wastewater
Kissimmee, St. Cloud, and portions of Osceola County
Population reference
Approximately 500,000 people across Toho Water Authority’s Osceola County service territory; the authority serves residential, commercial, and reclaimed-water customers in and around Kissimmee and St. Cloud.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Generally monthly, although the exact meter-reading and statement date can vary by service area and account transition. A bill is due upon receipt and becomes past due on the first day after the statement due date.
- Rate structure
- Conservation-based increasing block/tiered water rates billed in thousand-gallon increments, with monthly base charges. Toho states that partial thousand-gallon usage may carry forward to the next month; reclaimed water and other fixed utility components are separately scheduled.
- Wastewater and sewer calculation
- Wastewater is billed separately from potable-water consumption under Toho’s applicable sewer rate schedule and is generally tied to the metered water volume delivered to the account, subject to the authority’s residential/commercial classifications and any approved caps or averaging rules. The total bill can also include monthly base charges, reclaimed-water charges, stormwater or cross-connection components, and other service-specific fees. Toho does not publish one universal winter-average formula for every service area in the public customer book, so the account’s current tariff controls.
- Meter reading
- Toho uses remotely read utility meters and customer-facing usage tools in parts of its service territory, with meter data supporting billing and high-usage review. The authority’s public materials do not promise a single hourly AMI transmission schedule for every account; customers should treat portal usage data as the authority’s available reading history and contact Toho when a reading is estimated or appears abnormal.
- New-account deposit
- Residential and commercial deposits are account-specific and are governed by Toho’s current fee schedule, service classification, and consumption history. The authority’s published fee notice lists a $770 commercial water deposit and describes commercial sewer deposits as based on system-average consumption; the current public materials do not provide one universal residential deposit or a universal credit-check waiver. Toho may require additional security after delinquency or service interruption, and customers should ask when the deposit is refundable or applied to a final bill.
- Activation or transfer fee
- Toho’s published fee notice lists a $30 account-initiation fee. Start/stop/move requests are handled through Toho customer service and may also involve meter, connection, inspection, or service-line charges depending on the property and requested service.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
Florida
60%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- Residential cost reference
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Tohopekaliga (Toho) Water Authority – Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- osceolagenerationsapps.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.