Tohopekaliga (Toho) Water Authority – Water and Wastewater

Provider briefing

How this utility’s billing works

Tohopekaliga (Toho) Water Authority – Water and Wastewater operates as a public water authority serving Kissimmee, St. Cloud, and portions of Osceola County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Conservation-based increasing block/tiered water rates billed in thousand-gallon increments, with monthly base charges. Toho states that partial thousand-gallon usage may carry forward to the next month; reclaimed water and other fixed utility components are separately scheduled.. Bills are generated generally monthly, although the exact meter-reading and statement date can vary by service area and account transition. a bill is due upon receipt and becomes past due on the first day after the statement due date., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a single universal 2026 figure because Toho’s total varies by service-area rate schedule, meter size, water tier, wastewater consumption, reclaimed-water/stormwater components, and local assessments. A typical 5,000–7,000-gallon household should calculate from the current Toho rate resolution rather than using a countywide flat estimate.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Wastewater is billed separately from potable-water consumption under Toho’s applicable sewer rate schedule and is generally tied to the metered water volume delivered to the account, subject to the authority’s residential/commercial classifications and any approved caps or averaging rules. The total bill can also include monthly base charges, reclaimed-water charges, stormwater or cross-connection components, and other service-specific fees. Toho does not publish one universal winter-average formula for every service area in the public customer book, so the account’s current tariff controls.

Meter and infrastructure notes

Toho uses remotely read utility meters and customer-facing usage tools in parts of its service territory, with meter data supporting billing and high-usage review. The authority’s public materials do not promise a single hourly AMI transmission schedule for every account; customers should treat portal usage data as the authority’s available reading history and contact Toho when a reading is estimated or appears abnormal.