Delinquency research · dataset 2026.08
Shut-off and delinquency information for Tohopekaliga (Toho) Water Authority – Water and Wastewater
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 0 days after the statement due date: the account becomes past due on the first day after the due date and the applicable late charge is assessed under the current rate resolution.
- Late-fee rules
- A late charge is assessed when the account remains unpaid after the statement due date. The precise current dollar amount is controlled by Toho’s rate-and-fee resolution and can vary by account type; the public customer book warns that delinquent accounts are subject to interruption and that all balances, including applicable disconnect charges, must be paid before reconnection.
- Shut-off timeline
- Toho does not publish one universal calendar day count from the due date to physical cutoff because the sequence depends on the statement, past-due notice, account type, payment arrangements, and current authority procedures. The bill becomes past due immediately after the due date; continued nonpayment can lead to delinquency, a past-due notice, interruption, and a requirement to pay the total account balance plus disconnect fees before restoration.
- Warning and notice protocol
- Toho’s e-bill terms state that past-due notices continue to be sent through the United States Postal Service even when a customer enrolls in electronic billing. Customers should not assume that email, text, or portal enrollment replaces a mailed legal notice. Toho may also offer payment extensions or arrangements; customers who cannot pay should contact customer service before the account reaches interruption status.
- Reconnection costs
- The current charge schedule controls disconnect and reconnect fees. Toho’s public customer materials confirm that disconnect fees apply and that the full delinquent balance is due before reconnection, but the live public pages do not expose a single universal 2026 standard-hours versus after-hours dollar pair. Customers should obtain the exact restoration quote from the account representative before paying.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Tohopekaliga (Toho) Water Authority – Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- osceolagenerationsapps.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.