Public Water Authority
Douglasville-Douglas County Water and Sewer Authority
Serving Douglasville and Douglas County
Population served
127,084
State system code
FIPS 13
Billing frequency
Monthly; the Authority’s bank-draft instructions state that customers continue to receive a monthly water/sewer bill even when automatic withdrawal is active.
Provider briefing
How this utility’s billing works
Douglasville-Douglas County Water and Sewer Authority operates as a public water authority serving Douglasville and Douglas County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers for a standard 5/8-inch meter: $13.50 water base and $7.65 sewer base; water consumption tiers are $6.05 per 1,000 gallons for Tier I, $7.55 for Tier II, and $12.10 for Tier III, with the tier breakpoints shown in the official 2025-2026 chart.. Bills are generated monthly; the authority’s bank-draft instructions state that customers continue to receive a monthly water/sewer bill even when automatic withdrawal is active., and a typical residential cost reference is Approximately $99.00 at 5,000 gallons for a standard 5/8-inch account when including $13.50 water base, $30.25 Tier-I water use, $7.65 sewer base, $43.60 sewer treatment on 80% of water use at the Tier-I $10.90 rate, and the published $4 stormwater ERU charge. Actual bills vary with meter size, stormwater status, and any other charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The Authority levies sewer treatment on 80% of metered water consumption. The 2025-2026 rate chart states $10.90 per 1,000 gallons for Tier I and $12.70 per 1,000 gallons for Tier II and III, applied to 80% of water consumption for all meter sizes, in addition to the sewer base charge.
Meter and infrastructure notes
The Authority’s materials refer to AMR endpoints in its meter-replacement charges and its self-service system provides usage/billing history, but the reviewed pages do not publish the percentage of AMR deployment or a universal read/transmission interval.
Emergency water support
Report a leak or water emergency
770-942-6633 for emergency dispatch after business hours or weekends; normal problem reporting is 770-949-7617 Monday-Friday, 7:30 a.m.-5:30 p.m.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Douglasville and Douglas County
Douglasville-Douglas County Water and Sewer Authority is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.