Payment channels

Pay Douglasville-Douglas County Water and Sewer Authority

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

855-282-8110; automated account system for card payments. Customer service is 770-949-7617 and emergency dispatch is 770-942-6633 after hours/weekends.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The Authority’s current customer-services page documents InvoiceCloud, telephone, bank draft, bank bill pay, mail, drive-through, and drop boxes but does not publish an SMS keyword or text-to-pay enrollment procedure.

Mail-in address

Douglasville-Douglas County Water and Sewer Authority, PO Box 1178, Douglasville, GA 30133. Customers are instructed to include the invoice stub.

Counters, drop boxes, and office hours

Customer service representatives and the drive-through window are available Monday-Friday, 7:30 a.m.-5:30 p.m.; the Authority’s main address is 8763 Hospital Drive, Douglasville, GA 30134. Two check drop boxes are available at any time, one beside the drive-through and one on the left side of the driveway. Cash is accepted only in person.

Accepted digital instruments

What you can use online

The Authority documents online and telephone MasterCard and Visa debit/credit payments; the telephone instructions additionally identify Discover. Customers may also use bank draft from checking or savings and bank-institution online bill pay without a WSA service fee. The reviewed current page does not enumerate mobile wallets or e-check card fees separately.

2026 transaction pricing

Convenience fees

InvoiceCloud card transactions incur 2.95% effective June 20, 2025. The 2025-2026 rate chart lists a $2.75 ACH fee; bank online bill pay sent directly from the bank has no WSA service fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Douglasville-Douglas County Water and Sewer Authority and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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