Public Water Authority
DOUGLASVILLE-DOUGLAS COUNTY WSA
Serving DOUGLASVILLE
Population served
127084 people (EPA SDWIS 2026Q2 active CWS estimate for GA0970000)
State system code
FIPS 13
Billing frequency
Monthly; the Authority describes monthly residential billing and a monthly base charge plus usage charge.
Provider briefing
How this utility’s billing works
DOUGLASVILLE-DOUGLAS COUNTY WSA operates as a public water authority serving DOUGLASVILLE. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Base charge plus metered usage per thousand gallons, with separate water, wastewater, and stormwater charges. The Authority’s public FAQ says an average household uses about 5,000 gallons per month and directs customers to the current rate-and-fee chart for the active amounts.. Bills are generated monthly; the authority describes monthly residential billing and a monthly base charge plus usage charge., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a precise 2026 dollar estimate; DDCWSA’s public FAQ identifies approximately 5,000 gallons per month as average residential use but the current public rate chart does not provide a single all-in residential example bill.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
DDCWSA bills water and sanitary sewer as separate utility services and publishes a current rate-and-impact-fee chart, but the public customer pages reviewed do not state a single universal winter-average or percentage formula. The exact wastewater charge therefore depends on the active tariff, metered usage, service configuration, and any stormwater charges shown on the statement.
Meter and infrastructure notes
DDCWSA requires customers to keep shrubs, plants, and trees clear so meter readers can access the meter and describes full-access meter reading. The reviewed public pages do not identify AMI/AMR transmission technology or a fixed reading date; the billing statement remains the authoritative record.
Emergency water support
Report a leak or water emergency
(770) 942-6633 for the Authority’s after-hours/weekend dispatch office; (770) 949-7617 during normal business hours. Dispatch is for emergencies and cannot handle billing questions.
Official starting point
Choose the right next step
Reading this profile
A practical reference for DOUGLASVILLE
DOUGLASVILLE-DOUGLAS COUNTY WSA is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.