Delinquency research · dataset 2026.08
Shut-off and delinquency information for Forsyth County Department of Water and Sewer
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Payments are due 20 days after the billing date. The County does not describe this as a post-due-date grace period; instead, the 20-day period is the standard payment window stated on the bill policy.
- Late-fee rules
- Nonpayment within 20 days from the billing date is subject to a penalty of 10% of the delinquent amount. The County also requires all bills and the current reconnect service fee to be paid in full before restoring a disconnected account.
- Shut-off timeline
- The public County policy establishes the due date at 20 days after billing and states that a disconnected account must be paid in full plus the reconnect fee before restoration. It does not publish a complete day-by-day notice-to-shutoff calendar, so the exact physical termination day after the 10% penalty cannot be verified from the reviewed page.
- Warning and notice protocol
- The County’s public payment policy explains the delinquency penalty and directs disconnected customers to contact the business office during 8:30 a.m.-5:00 p.m. weekday hours. The after-hours answering service cannot access accounts or accept payments, and an online payment does not automatically restore service; the customer must call or visit so staff can issue the unlock order. A complete mail, phone, text, or door-hanger notice cadence was not published.
- Reconnection costs
- A current reconnect service fee is required after a nonpayment disconnect, but the reviewed County payment page refers to the current rate resolution without stating the dollar amount. Normal restoration is coordinated through the business office during 8:30 a.m.-5:00 p.m. weekdays; after-hours emergency service details and a separate after-hours price were not published.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Georgia
26%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Forsyth County Department of Water and Sewer public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (GA1170050) ↗
Search the federal drinking-water database using public water system ID GA1170050.