Municipal Department
Forsyth County Department of Water and Sewer
Serving Forsyth County, including Cumming and county service areas
Population served
161,200 people (EPA SDWIS active CWS PWS GA1170050)
State system code
FIPS 13
Billing frequency
Approximately monthly. Water meters are read approximately every 28 to 32 days, bills are generated approximately one to two weeks afterward, and the due date printed on the statement varies with the read cycle.
Provider briefing
How this utility’s billing works
Forsyth County Department of Water and Sewer operates as a municipal department serving Forsyth County, including Cumming and county service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Five-tier conservation-oriented residential water pricing effective January 1 through December 31, 2026. The published consumption tiers are 1,000-6,000 gallons at $4.46 per 1,000 gallons; 6,000-12,000 at $6.02; 12,000-24,000 at $8.45; 24,000-36,000 at $11.97; and 36,000 gallons or more at $17.37, plus the applicable monthly meter base charge.. Bills are generated approximately monthly. water meters are read approximately every 28 to 32 days, bills are generated approximately one to two weeks afterward, and the due date printed on the statement varies with the read cycle., and a typical residential cost reference is For a standard 5/8-inch or 3/4-inch residential meter using 5,000-7,000 gallons, the 2026 water base is $15.80, including up to 1,000 gallons, and consumption falls across the first two conservation tiers. The corresponding water charge is approximately $33.64 at 5,000 gallons or $43.68 at 7,000 gallons before sewer, taxes, and other bill components; the County’s 2026 residential sewer charge adds an $18.29 monthly base plus $8.84 per 1,000 gallons of metered water used for sewer billing.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Forsyth County states that sewer charges are based on water-meter readings rather than a separately published winter-average formula. The 2026 residential sewer schedule is an $18.29 monthly base rate plus $8.84 per 1,000 gallons. Sewer is therefore tied to the metered water consumption reported for the billing cycle, subject to the County’s rate resolution and account class.
Meter and infrastructure notes
Meters are read approximately every 28-32 days, with bills generated approximately 1-2 weeks later. The reviewed official materials do not identify whether the installed meters are AMI or AMR, nor do they publish an hourly transmission interval.
Emergency water support
Report a leak or water emergency
770-781-2160 is the County’s water-and-sewer after-hours emergency line for low pressure, outages, broken water mains, and sanitary sewer overflows. An answering service takes information and dispatches it; it cannot discuss accounts or accept payments.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Forsyth County, including Cumming and county service areas
Forsyth County Department of Water and Sewer is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.