Municipal Department
Gwinnett County Department of Water Resources – County Water System
Serving Gwinnett County
Population served
975,000 people (EPA SDWIS PWS ID GA1350004; 2026 active CWS record).
State system code
FIPS 13
Billing frequency
Monthly; the county states that automatic payments are withdrawn on the due date each month and paperless customers receive bill details monthly.
Provider briefing
How this utility’s billing works
Gwinnett County Department of Water Resources – County Water System operates as a municipal department serving Gwinnett County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block water tiers plus a uniform sewer volumetric rate for single-family residential accounts. In 2026, water is $5.78 per 1,000 gallons through 8,000 gallons, $8.67 from 8,001-12,000, and $11.56 above 12,000; sewer is $9.43 per 1,000 gallons. Irrigation and builder accounts are billed at twice the tier-one water rate.. Bills are generated monthly; the county states that automatic payments are withdrawn on the due date each month and paperless customers receive bill details monthly., and a typical residential cost reference is At 5,000 gallons, the published 2026 volumetric estimate is approximately $28.90 water plus $47.15 sewer, or $76.05 before any fixed, stormwater, or other account charges. At 7,000 gallons, it is approximately $40.46 water plus $66.01 sewer, or $106.47 before other charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
For the county water system, single-family sewer is published as $9.43 per 1,000 gallons. The reviewed page does not state a winter-average cap or separate sewer averaging formula; customers should use the county's rate-and-fee schedule for account-specific fixed charges and any special class rules.
Meter and infrastructure notes
The portal supports monthly fire-hydrant readings and customer billing history, but the reviewed county pages do not identify whether every residential meter is AMR or AMI or publish a universal transmission interval. Usage and account history are available through the self-service portal.
Emergency water support
Report a leak or water emergency
678-376-6800; Gwinnett identifies a 24-hour automated system and directs water-related problems through the Department of Water Resources emergency pathway.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Gwinnett County
Gwinnett County Department of Water Resources – County Water System is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.