Payment channels

Pay Gwinnett County Department of Water Resources – County Water System

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Gwinnett County Water Resources customer self-service portal; the public page does not name a third-party vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

678-376-6800; automated payment system operates 24 hours a day, 365 days a year.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The current Gwinnett payment page describes online account access, paperless billing, AutoPay, and automated phone payment but does not publish a text-to-pay keyword or SMS enrollment workflow.

Mail-in address

Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. Overnight remittance: Lockbox Services 105023, Gwinnett County Water Resources, 3583 Atlanta Avenue, Hapeville, GA 30354-1705.

Counters, drop boxes, and office hours

Gwinnett Water Resources main office and drive-through: 684 Winder Highway NE, Lawrenceville, GA 30045, Monday-Friday 8:00 a.m.-5:00 p.m., excluding holidays. Cash, check, money orders, and debit or credit cards are accepted in person. Western Union Quick Collect locations also accept bill payments; allow up to three days for processing and expect a convenience fee.

Accepted digital instruments

What you can use online

The county's automated line accepts Visa, MasterCard, American Express, and Discover. The online portal supports account payments and AutoPay from a bank account or credit card; Apple Pay and Google Pay are not identified on the reviewed official page.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. For the county's direct online portal; the official page warns that third-party Western Union payments carry convenience fees but does not state a single universal online card/ACH surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Gwinnett County Department of Water Resources – County Water System and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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