Delinquency research · dataset 2026.08
Shut-off and delinquency information for Henry County Water Authority
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 20 days after rendering; bills become delinquent after 20 days and a $5 penalty is automatically added if unpaid within that period. Service may be discontinued if payment is not made within 30 days after the due date.
- Late-fee rules
- A $5.00 penalty is added automatically after the 20-day payment period. If a bill remains unpaid 30 days after the due date, service may be discontinued. A consumer's claim that a bill is erroneous must be presented before delinquency to prevent the delinquency process; late claims do not automatically stop discontinuance.
- Shut-off timeline
- Bills are rendered monthly, become delinquent after 20 days with a $5 penalty, and may be subject to mailed delinquent notices. If payment is not made within 30 days after the due date, HCWA may discontinue service. If a disconnect notice is active, the customer must call HCWA before paying online; after disconnection, the full balance, any required deposit, and a $100 service charge per reconnected meter are required, and restoration can take up to 48 hours after payment is received and reported.
- Warning and notice protocol
- HCWA rules allow delinquent notices to be mailed 20 days after the regular monthly billing date, but the notice is not required to make the account delinquent. The online-payment page warns customers in disconnect status to contact the office before paying so that disconnection is not missed or left active.
- Reconnection costs
- $100 service charge for each meter reconnected after nonpayment, plus full payment of bills and any required security deposit. The reviewed pages did not publish an after-hours surcharge; HCWA allows up to 48 hours after payment is received to reconnect.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Georgia
26%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Henry County Water Authority public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (GA1510001) ↗
Search the federal drinking-water database using public water system ID GA1510001.