Municipal Department
City of Bloomington Water Department / Hub Utility Billing
Serving City of Bloomington and connected Bloomington-Normal service area
Population served
77,610 people (EPA SDWA system estimate)
State system code
FIPS 17
Billing frequency
Monthly. The Finance Department’s Hub bill combines water, City sanitary sewer, BNWRD sewer, stormwater, solid waste, utility tax, and other applicable charges.
Provider briefing
How this utility’s billing works
City of Bloomington Water Department / Hub Utility Billing operates as a municipal department serving City of Bloomington and connected Bloomington-Normal service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block rates by monthly cubic-foot usage plus a fixed meter-size service charge. Effective May 1, 2026, inside-city water is $9.43 per 100 cubic feet for the first 2,300 cubic feet, $9.10 for the next 11,700, $8.03 for the next 486,000, and $6.32 above 500,000; a 5/8 x 3/4-inch meter has an $11.76 monthly service charge. One cubic foot equals 7.48 gallons.. Bills are generated monthly. the finance department’s hub bill combines water, city sanitary sewer, bnwrd sewer, stormwater, solid waste, utility tax, and other applicable charges., and a typical residential cost reference is Approximately $157.29 per month for an inside-city 5/8 x 3/4-inch single-family account using 6,000 gallons, excluding solid waste: water $87.40, City sewer about $28.04, BNWRD sewer about $35.15, water utility tax at the 2026 planned 2.25% rate about $1.97, and small-lot stormwater $4.73. Actual bills vary by meter size, parcel, tax treatment, and the City’s current stormwater classification.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
City sanitary sewer is a fixed monthly fee plus a usage fee per 100 cubic feet; the May 1, 2026 schedule lists $2.93 fixed plus $3.13 per 100 cubic feet. BNWRD adds a $13.19 fixed fee covering 2,000 gallons/267 cubic feet plus $3.66 per 1,000 gallons (or $2.73 per 100 cubic feet). At 6,000 gallons, the combined sewer estimate is about $63.19 before water tax and stormwater.
Meter and infrastructure notes
Bloomington water meters use an RF transmitter that sends an encrypted meter number and reading to a receiver in a marked City vehicle. The RF unit transmits once every 14 seconds and the vehicle captures the reading once per month, with on-demand readings possible for final or special reads; a D-cell battery is described as lasting about 20 years. The City may add an RF unit to an existing meter or replace the meter with one containing RF equipment.
Emergency water support
Report a leak or water emergency
309-820-8888 for urgent after-hours water-department matters; routine water reports and requests use the Water Department at 309-434-2400 during regular hours, approximately Monday-Friday 7:30 a.m.-4:30 p.m.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Bloomington and connected Bloomington-Normal service area
City of Bloomington Water Department / Hub Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.