Payment channels

Pay City of Bloomington Water Department / Hub Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

855-745-1011, 24/7 automated payment system with Spanish-language options

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Enroll in Pay By Text during an online InvoiceCloud payment or by signing into the account and selecting the Pay by Text option. A confirmation message completes enrollment. The service provides bill notifications and a text-payment option; the reviewed City page does not publish a keyword.

Mail-in address

City of Bloomington, P.O. Box 14496, St. Louis, MO 63178. Include the statement stub and a check payable to City of Bloomington.

Counters, drop boxes, and office hours

The Hub is on the first floor of the Government Center, 115 E. Washington Street, Suite 103, Bloomington, IL 61701. Current posted public hours are Monday-Friday, 8:00 a.m.-4:30 p.m., excluding municipal holidays; payment is accepted by cash, check, credit, or debit card. A 24-hour drive-up drop box is at the southeast corner of Washington Street and East Street and should contain the bill stub and a check. A disconnect-notice customer must call 309-434-2426 to arrange the initial payment rather than using automated online/phone payment.

Accepted digital instruments

What you can use online

Visa, MasterCard, Discover, and electronic check/direct debit ACH through InvoiceCloud. AutoPay can use the default credit card or bank account; scheduled payments, paperless billing, reminders, and Pay By Text are also available.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current official Hub page lists accepted card and ACH methods but does not state a 2026 online convenience fee or percentage. AutoPay is presented as a way to avoid late fees, not as a separately priced service.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Bloomington Water Department / Hub Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →