Payment channels

Pay Indiana American Water Company - Southern Indiana

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as American Water MyWater; Paymentus supports guest/phone processing. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-855-748-6066 for automated 24/7 payment; customer service and emergency contact is 1-800-492-8373, Monday-Friday 7:00 a.m.-7:00 p.m. for non-emergencies and 24/7 for emergencies.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Indiana American Water uses MyWater for account alerts and Alerts1View for emergency/non-urgent phone, text and email notifications. The reviewed current Indiana pages do not publish a text-to-pay keyword; customers should update alert preferences only through MyWater or the verified American Water site.

Mail-in address

Indiana American Water, P.O. Box 6029, Carol Stream, IL 60197-6029. Mail the payment stub and do not include cash, staples or paper clips.

Counters, drop boxes, and office hours

Customers may pay at authorized barcode payment locations; the location finder is linked from the Indiana American Water billing page. The reviewed page does not publish one universal southern-Indiana counter address or hours. MyWater and the automated payment line are available outside Customer Service hours.

Accepted digital instruments

What you can use online

MyWater bank-account payment is free, credit-card one-time payment is available, AutoPay can draw from checking/savings or credit card, and guest/phone pay accepts Visa, Mastercard, Discover, American Express or electronic check. The company supports paperless billing, usage history and account alerts.

2026 transaction pricing

Convenience fees

MyWater bank-account payment is free; MyWater credit-card payments are listed at $1.95 per transaction. Guest bill-pay transaction fees apply, and the live portal controls the final charge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Indiana American Water Company - Southern Indiana and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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