Delinquency research · dataset 2026.08
Shut-off and delinquency information for Indiana American Water Company - Terre Haute (Wabash Valley) Operations
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 21 days after the bill date for the Terre Haute sewer bill; Indiana American Water's individual water-account due date is printed on the bill and must be followed.
- Late-fee rules
- Terre Haute sewer charges not paid by the 21st day are delinquent and receive a one-time 10% late fee on the delinquent wastewater charges under Indiana Code 36-9-23-31. Indiana American Water's customer pages direct customers to the individual bill and tariff for water-account late rules.
- Shut-off timeline
- Terre Haute Sanitary District sends an additional final Disconnect Notice stating the disconnect-eligible amount, payment deadline and when/where to pay before submitting a mutual metered account for water disconnection. If interrupted, a $65 disconnect fee is added and the fee plus delinquent charges must be paid before restoration. The reviewed pages do not publish the number of days between final notice and submission.
- Warning and notice protocol
- The City's final Disconnect Notice identifies the minimum amount needed to avoid interruption, the deadline and payment location; Indiana American Water also supports past-due and shut-off notices to a designated third party and emergency text/email/phone alerts through Alerts1View. The reviewed pages do not establish a universal door-hanger sequence.
- Reconnection costs
- Indiana American Water's low-income program page states that no nonpayment reconnection is performed after regular business hours except on specified Fridays, weekends, holidays and days before holidays; a reconnection fee and after-hours fee apply after 3:00 p.m. on those days. The reviewed Terre Haute public pages do not expose the exact current Indiana American Water dollar amounts. The separate Terre Haute sewer disconnection fee is $65.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Indiana
32%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Indiana American Water Company - Terre Haute (Wabash Valley) Operations public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (IN5284012) ↗
Search the federal drinking-water database using public water system ID IN5284012.