Delinquency research · dataset 2026.08
Shut-off and delinquency information for South Bend Municipal Utilities - Water Works
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Late-fee rules
- The published rate schedule states a water late fee of 10% on the first $3.00 and 3% on the balance, with a separate 10% sewer late fee. The exact current 2026 ordinance should be confirmed if the schedule changes.
- Shut-off timeline
- The disconnection notice prints the controlling date and balance. Payment or an installment plan must be arranged by 5:00 p.m. on the printed disconnection date; after processing, the customer must pay the entire past-due balance, including possible additional monthly charges and unpaid deposits, to restore service.
- Warning and notice protocol
- South Bend uses an automated phone system to provide the disconnection balance and deadline and sends a red disconnect notice. Payment extensions or installment plans must be arranged at the Customer Service Office or through 311 by 5:00 p.m. on the printed disconnection date; none are granted after processing.
Documentation context
3 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Indiana
32%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Partial public detail found
3 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
60%
Details not confirmed in the reviewed public material
- Grace period
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- South Bend Municipal Utilities - Water Works public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.