Payment channels

Pay City of Ankeny Water Utility

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

866-301-1718, automated Pay by Phone and account-balance service, available 24/7

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Ankeny’s InvoiceCloud portal offers Pay by Text. Customers create or access their online account at ankenyiowa.gov/pay, choose the Pay by Text enrollment option, and then receive bill notifications and payment prompts by text; the reviewed official page does not publish the exact keyword or short code.

Mail-in address

City of Ankeny, 410 West First Street, Ankeny, IA 50023.

Counters, drop boxes, and office hours

Payments are accepted at City Hall, 410 West First Street, Monday-Friday, 8:00 a.m.-5:00 p.m. An after-hours Utility Billing drop box is on the south end of the City Hall parking lot. Hy-Vee pay stations also accept utility payments, but customers are warned to allow 7-10 days for posting; a payment that reaches the City after the statement date may receive a delayed-payment fee.

Accepted digital instruments

What you can use online

InvoiceCloud supports online and automatic payment by credit card, debit card, and electronic check/bank account. The portal also supports Pay by Text, paperless billing, scheduled future payments, and AutoPay on the due date. The automated phone line provides account balance and payment access.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed Ankeny payment page identifies InvoiceCloud and payment instruments but does not display the current 2026 card or e-check convenience fee. Pay-station payments may incur a delayed-payment fee if they post after the statement date.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Ankeny Water Utility and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →