Municipal Department
City of Ankeny Water Utility
Serving Ankeny
Population served
76,207 people (EPA SDWA system estimate)
State system code
FIPS 19
Billing frequency
Monthly utility billing. The City’s water code provides for monthly billing, and Ankeny’s pay page says AutoPay can debit the bill on its due date. Sewer and water are billed through the municipal utility account.
Provider briefing
How this utility’s billing works
City of Ankeny Water Utility operates as a municipal department serving Ankeny. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing-block water usage plus fixed meter-equivalency and billing charges. Effective April 1, 2026, a 5/8-inch meter has $8.59 monthly equivalent meter cost plus $2.37 monthly billing cost; inside-city usage is $7.82 per 1,000 gallons for the first 5,000 gallons and $10.96 thereafter. Sewer has a separate fixed charge and $6.94 per 1,000 gallons inside the City. Water rates include a 6% state excise tax.. Bills are generated monthly utility billing. the city’s water code provides for monthly billing, and ankeny’s pay page says autopay can debit the bill on its due date. sewer and water are billed through the municipal utility account., and a typical residential cost reference is At 6,000 gallons per month on a 5/8-inch inside-city meter, water is approximately $8.59 + $2.37 + (5 x $7.82) + (1 x $10.96) = $61.02 before the 6% state excise tax, or about $64.68 after tax. Sewer is approximately $15.62 + $3.18 + (6 x $6.94) = $60.44. Combined water/sewer is therefore about $125.12 monthly before stormwater, recycling, and solid-waste charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Ankeny sewer billing combines a monthly meter-equivalency charge and monthly billing charge with a consumption charge of $6.94 per 1,000 gallons inside the City or $10.41 outside. The 2026 published page does not state a winter-average sewer cap; the estimate uses metered water consumption directly.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. The reviewed 2026 Ankeny public pages provide monthly billing and water/sewer rate schedules but do not identify AMI, AMR, radio-read equipment, or a fixed meter-reading route.
Emergency water support
Report a leak or water emergency
515-963-3565 for Water Customer Service during Monday-Friday, 8:00 a.m.-5:00 p.m.; the reviewed City pages do not publish a separate 24/7 water-emergency IVR number.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Ankeny
City of Ankeny Water Utility is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.